Current Providers

Upon completion of the ESL for Customer Service job training program and entering employment, participants will receive individual job retention services from the BCNC employment specialist for at least one year. Follow-up primarily consists of office visits, but may include emailing, phone calls, text messaging, and workplace visits as needed. At a minimum, contact is weekly for the first month, monthly for the next five months, and every two months thereafter. The goal is to maintain regular contact for two years post-hire.

The ESL for Customer Service job training program improves the employability of unemployed or underemployed low-income adult immigrants with limited English proficiency by providing eight weeks of training in customer service and general workplace skills integrated with ESOL instruction. The training also covers applying to jobs online and successfully interviewing for jobs. Outside of the classroom, participants will have opportunities to visit local employers, learn from guest speakers, and attend small recruiting events. Upon completion of the training, participants will be ready to enter and retain employment as sales associates, cashiers, bank tellers, baristas, food service workers, and a variety of other customer service roles.

The ESL for Customer Service job training program enhances the job readiness of unemployed or underemployed low-income adult immigrants with limited English proficiency through instruction in finding and applying to jobs online, preparing resumes and other application materials, and interviewing for jobs. Participants will also meet weekly with a career counselor and/or the employment specialist to receive one-on-one job placement services.

CCCC’s English as a Second Language (beginner) class offers non-native speakers of English the communication skills needed to confidently express themselves, whether it’s at work or for personal growth. Students in the beginning ESL course will learn basic vocabulary, grammar, pronunciation, listening strategies, reading skills, and writing skills. An ESOL pre-assessment may be required prior to acceptance into this course.

Course Objectives/Outcomes:
Upon successful completion of this course students will be able to successfully converse in basic English with topics that impact their day to day lives, such as introductions, health visits, job interviews, shopping, asking for directions, and household needs.

Instructional Methods: Instructor-led classroom style, one-on-one and group conversations, interactive student activities, and individual work time.

The PACT (Program for Adult College Transition) offers a pathway to college for non-native English speakers and students who have a GED/HiSET or adult diploma. The program allows students to take two courses at CCCC free of cost and receive additional support services and advising to transition to college programs. PACT students enroll in College 101 (COL101)(3 credits): The College Experience, a first year success course, and a computer Applications course (GIT110)(3 credits), which covers use of the personal computer in various business settings. The course utilizes a lab/lecture environment is used to enable students to learn the Windows operating system and Microsoft Office for word processing, spreadsheets, databases, and presentation graphics. Students are introduced to the software and then progress through various challenging assignments, including integrating applications. Basic concepts in Internet usage and email are an integral part of this course. In addition, PACT participants are encouraged to attend workshops that focus on academic planning, career exploration, and financial aid.

Center for Community Health Education Research & Service (CCHERS) is partnering with the Boston Housing Authority and other community-based organizations in the HEART target area to recruit long-term unemployed individuals (3-5 years unemployed) for enrollment in a training program leading to a home health aide certificate. The program consists of 2 components. The training consists of six weeks home health aide training program for enrollees utilizing the state sanctioned 75-hour PHCAST (Personal Home Care Aide State Training) curriculum, and supplemented with personal leadership training and mentoring, financial literacy education, and job readiness skills development. Two organizations are sub-contracted to provide specific aspects of the training: The Home Care Aide Foundation (HCAF) provides PHCAST training (75-hour curriculum) leading to a home health aide certificate for trainees who successfully complete the program; and Mothers for Justice and Equality (MJE) provides leadership training, financial literacy, job readiness skills development, and mentoring (71 hours) as part of the 146-hour training.  

PHCAST training, financial literacy and job skills development workshops, and mentoring: The 6-week training begins with 2 weeks of leadership training, using “You Matter”, a curriculum developed by MJE, to assist participants identify barriers to success and develop strategies for managing their obstacle, with support from mentors. “You Matter” helps individuals focus on the challenges and barriers in their personal life that may have affected their ability to be successful in the workplace, utilizing reflective writing and other similar tools. The training program also addresses “soft-skills” and other programming that helps participants prepare for entering the workforce.

At the start of week 3, the Home Care Aide Foundation begins the PHCAST training which continues through week 6. HCAF is sanctioned by the state to award a home health aide certificate to trainees who successfully complete a hands-on skills test, and a written test. Mentoring continues throughout the training, with weekly meetings of trainees and mentors. During weeks 3 through 6, MJE conducts workshops that are integrated into the training day in financial literacy and job readiness skills (including resume development, interviewing skills, and soft-skills, such as communication, being on time, working with co-workers, supervisors and schedulers). MJE mentors also continue to work with trainees during this time.

At the conclusion of the training, HCAF awards a home health aide certificate to participants who have successfully completed the training by passing a skills test and a written test, and meeting program requirements.   

Center for New Americans teaches free classes in English for Speakers of Other Languages (ESOL). Classes are offered at three levels of proficiency, ranging from beginner to intermediate to high intermediate.
ESOL classes include instruction in civics, navigating U.S. systems, digital literacy, and career preparation.
As part of the Center for New Americans’ ESOL program, students meet with an Education & Career Advisor who connects them to community resources, such as healthcare and housing, and also drafts a plan based on the student’s goals. The advisor helps the student to draft a resume, search and apply for jobs, and prepare for job interviews. The Center for New Americans also accompanies students to the Career Center and other workforce partners, such as the Valley Community Development Corporation.

Center for New Americans teaches free classes in English for Speakers of Other Languages (ESOL). Classes are offered at three levels of proficiency, ranging from beginner to intermediate to high intermediate. ESOL classes include instruction in civics, navigating U.S. systems, digital literacy, and career preparation. As part of the Center for New Americans’ ESOL program, students meet with an Education & Career Advisor who connects them to community resources, such as healthcare and housing, and also drafts a plan based on the student’s goals. The advisor helps the student to draft a resume, search and apply for jobs, and prepare for job interviews. The Center for New Americans also accompanies students to the Career Center and other workforce partners, such as the Valley Community Development Corporation.

The goal of the Food Service Job Training Program is to provide all trainees with basic food preparation and cooking skills, kitchen safety, sanitation, and basic job and life skills so that all graduates will be able to compete for and secure entry-level, well-paying jobs in the food service industry. Trainees study to obtain their ServSafe certification. All trainees receive professional development and job placement assistance throughout the training and are followed up with for six months post-placement.

The apprenticeship program is available, by application, to graduates of the Teaching Kitchen course. The apprenticeship is a full-time, paid position working under the direction of the Executive Chef, Kitchen Manager, and Head Cook in the kitchen at Community Servings. The apprentice contributes to the preparation of over 2,000 from-scratch meals each day at Community Servings. These medically tailored meals are delivered to clients living with critical illnesses. The apprentice assists with preparing meats and produce for cooking, the preparation of hot foods in a high-volume kitchen, and the cleaning, sanitizing, and maintenance of commercial kitchen equipment.

Trainees involved in the 12-week Teaching Kitchen Food Service Job Training course take part in Job Search Training throughout the 12 weeks. Job Readiness classes meet weekly and cover the following topics: resume writing, cover letters, thank you letters, interview skills, phone and email etiquette, overview of jobs available in the food service industry, wages and benefits, and online job search. As part of the course, trainees participate in a series of mock interviews and receive individualized coaching about their personal job readiness.

Teaching kitchen staff provide individualized services to the newly employed to help them retain their new employment. These services vary depending on the need of the individual, but can include weekly check-in phone calls and/or emails, communication with employers, site visits to the individual’s workplace, and/or case management to provide support with barriers to job retention.

The 8-week, At Your Service training program, utilizes an innovative model that successfully trains people for careers in Boston’s hospitality industry. The curriculum, derived from the American Hotel and Lodging Association (AHLA), is delivered through a combination of lecture based and online classes.
Specific trainings include:
• Hospitality and Careers: Professionalism, Safety and Security
• Guest Services: Front Desk, Reservationist, PBX Operator, Bell Service Attendant
• Rooms Division: Laundry Worker, Public Space Cleaner, Guestroom Attendant
• Food and Beverage: Restaurant Server, Banquet Setup, Banquet Server, Bus Person
Beyond hard skill training, the program offers seminars to assist participants with Job Readiness and Academic Skills. Some examples of job readiness training include: Conducting a Job Search, Resume Development, Interviewing, Accepting Feedback, Time Management and Problem Solving. During the program, participants also work on increasing their functional academic skills in reading and arithmetic to help them perform better on the job. Examples of areas covered include: money handling skills, taking inventory, measuring skills and reading recipes.
Participants attend bi-weekly hotel tours and meet with staff in a wide variety of different hotels to understand the breadth of career options available in this industry. At the end of the course, participants take a final exam for a nationally recognized certificate of completion from the AHLA. Once on the job for 90 days, graduates are also eligible for a nationally industry-recognized credential though AHLA.
For those who need more hands-on experience, or may not be ready for direct hire, there is an option to gain more on-the-job training through a paid internship with one of our partner hotels.

The 6- week Commercial Cleaning Training is presented through a combination of on the job training at the CWS facility and a series of classroom lectures. The curriculum includes learning about safety procedures, industry standard techniques, equipment, and products, as well as career options. Individuals will receive hands-on training experience on proper cleaning techniques for office space, classrooms, restrooms and a commercial dining area, as well as an introduction to floor care for those interested. Individuals will also learn the usage of all Green Seal™ certified cleaning products; safe handling of products and understanding of Safety Data Sheets per OSHA standards. Add on training options include Occupational Safety and Health Administrations General Industry Work Safety certification.

In this 6-week training program, job seekers receive a comprehensive education in all of the facets and functions in the food industry through a combination of classroom hours and hands-on job training. Classroom instruction will focus on health and safety standards, inventory management, menu planning, and career pathways. Tasks will include customer service, order taking, utility work, food preparation, line/grill cooking, use of Point of Sale system and kitchen clean up. At the end of the training, students have the opportunity to complete the online ServSafe Food Handlers course and obtain certification administered by the National Restaurant Association.

This 6-week training program provides hands-on work experience with commercial packaging of food-products, navy apparel/equipage, kit production and packaging. These work experiences are paid and provide real commercial contract experience and an introduction to the various career pathways in commercial production, packaging and warehousing. CWS’s most recent partnership is with Mightier, an innovative organization that developed a program of bioresponsive video games to help children learn emotional regulation and deep breathing skills. Mightier will be employing individuals enrolled in the Commercial Production/Packaging program to help assemble, package, and ship their program kits.

All participants in this component work with a Case Manager or Placement Specialist to create an Individualized Placement Service Plan specifically focused on job development and placement. The Individual Service Plan set benchmarks, activities and completion dates. Some examples of tasks listed on this Placement Service Plan include: attend all mock interview sessions, attend all employer tours, apply to at least 12 jobs per month, document all follow up contact with employers, attend job fairs, meet with assigned CWS staff member weekly.
Participants are expected to do 10 hours of Job Search per week, which will be a combination of time in the CWS Computer Lab, attending CWS events and activities and networking in the community. Participants track Weekly Job Search Activities through a log that is reviewed weekly in case management meetings.

The Construction program combines classroom lectures with hands-on learning to provide a thorough introduction to construction work. Training topics include hand & power tools, framing, drywall, carpentry, multi-trades components, and solar photo-voltaic systems. Class attendees conclude the training with OHSA 10 and CPR/First Aid certifications.

The Power of Possible program focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing and interviewing skills. Participants also attend tours of local employers, on and off-site hiring events and mock interviews with hiring managers and professional volunteers.

CWS offers Job Placement and Retention services to participants who have previously completed one or more of the approved SNAP E&T components. Services provided will be tailored to the individual however will include off-site coaching, regular face-to-face meetings, on-site visits, negotiations with employers, job coaching and problem-solving for issues that arise that can impact job retention.

Our approach to employment and career development is to assist participants in identifying career paths that lead them to economic mobility and then set goals to achieve the education, supports, and stability they need to attain and sustain their job. Mobility Mentors get participants ready for workforce entry, with the goal of getting them employed in career sectors that provide long-term economic stability. 

Mentors and guest presenters teach our participants how to search for a job and develop the tools they need to be successful, including building their resumes, interviewing for jobs, etc. Mobility Mentors also prepare participants for success in college/training programs. 

We have strong relationships with area community and 4-year colleges, and college preparatory programs. Many of our program participants require remedial (or developmental) course work before entering college, which we help them enroll in. 

EMPath’s students are non-traditional, majority of them single mothers. It has been our experience that programs solely focused on educational attainment without addressing the other important and complex aspects of a non-traditional student’s life are not successful. Assessing participants’ needs across the five key life domains of the Bridge helps us to better support non-traditional students in addressing issues that may otherwise serve as barriers to educational success. 

The goal of EMPath’s Job Search Training is to help participants gain an understanding of the best career path for them and to gain the skills, confidence, sense of self and motivation to begin a successful job search. Job Search Training includes: 

• • Bridge to Self-Sufficiency® assessment 
• • Access to EMPath’s Hot Jobs career planning tool 
• • Resume building, application coaching, interview preparation 
• • Referrals and enrollment coaching for training and education programs 
• • Other training and support activities 

Our approach to employment, career development is to assist participants in identifying career paths that lead to economic mobility and then set goals to achieve the education, supports, and stability to attain and sustain employment. Mobility Mentors get participants ready for workforce entry, with the goal of getting participants employed in career sectors that provide long-term economic stability. Mentors and guest presenters teach our participants how to search for a job and develop the tools they need to be successful, including building their resumes, interviewing for jobs, etc. Mobility Mentors also prepare participants for success in college/training programs. We have strong relationships with area community and 4-year colleges, and college preparatory programs. Many of our program participants require remedial (or developmental) course work before entering college, which we help them enroll in. Assessing participants’ needs across the five key life domains of the Bridge helps us to better support non-traditional students in addressing issues that may otherwise serve as barriers to educational success. 

Provides 90 days of individualized support for individuals who have received SNAP Path to Work Services and are employed. Mentor will check in regularly with participant to motivate and help troubleshoot challenges or answer questions.

Our Medical Interpreter Certificate training and job placement program is designed to level the playing field for talented, driven low-income and homeless bilingual women: It is free-of-charge; includes common-sense supports such as on-site childcare, transportation assistance, mentoring, and career coaching; and leads directly into jobs paying $20/hr+ in the fourth fastest growing field in the US.

Upon completion of our Medical Interpreter Certificate Program, our post-graduation supports include:
• One-on-one career coaching, job search/application assistance, and direct job placement
• Monthly Alumnae Association, exclusive weekly jobs digest, Professional Development Scholarships, continuing education workshops
Graduates of our program work with our expert workforce development staff to apply for entry level positions, attend job trainings, enhance professional development, and develop leadership skills.

This course provides students with the theory and entry skills necessary to safely provide basic nursing assistant level care in a long-term care facility or home health care agency. Students learn the role and responsibilities of the nursing assistant and home health aide within the health care team, including patient and residents’ rights, professionalism, communication skills, basic body structure and function, common disorders, rehabilitation and restorative care, infection control and safety, special care concerns, and basic patient care skills, including vital signs. The students will also complete a 6-hour on line Alzheimer’s certification, CPR/AED, First Aid. Upon completion of classroom and skills practice, students participate in a clinical rotation at a skilled nursing facility, under the supervision of a registered nurse. Upon successful completion of this course and successfully passing the MA state nurse aide competency examination, students are prepared to seek entry-level employment as a certified nurse assistant (CNA) and home health aide.

Course provides students with the theory and entry skills necessary to safely provide basic pharmacy technician support in a community pharmacy. Students will become familiar with prescription reading, filling, inventory control, preparing medications for pharmacist to dispense, preparing labels; calculating quantities; and assembling other pharmaceutical therapies, HIPPA, working effectively within a health care team, including patient and residents’ rights, professionalism, communication skills infection control. Upon completion of the program, students may be eligible for a 200-hour internship.

Designed for individuals receiving non-cash SNAP benefits through the MA Department of Transitional Assistance. This High School Credential Preparation Program is designed for the academically needy job seekers, as well as individuals who never successfully completed high school, to continue their education. Program will prepare candidates in the five core areas contained in the Hi-SET exam: Language Arts – Reading, Language Arts – Writing, Mathematics, Science, and Social Studies. Test taking strategies as well as developing good study skills are also emphasized. All students will be assessed in reading comprehension, math, and writing prior to the first class.

The Job Search component is 20 hours per week to include a variety of structured activities. The supported services include: identifying the student’s goals, enhancing their employment skills and supporting their job search strategy. Career guidance is provided to help identify job opportunities, to assist in job search, resume development and interviewing.

A comprehensive job readiness course. Content is geared toward the English communication skills of the client. Class levels range from SPL 0 – SPL 6 (Student Performance Levels 0-6 as defined by the National Reporting System). All four skills are addressed in the program (Reading, Writing, Listening and Speaking). Technology is incorporated into all aspects of the program — aide in the quality of instruction delivery, improvement of communication skills, gains in digital literacy and positive employment outcomes. 

Job readiness components include: Basic resume and cover letter writing, filling out applications (paper and online), understanding job postings paper and digital), asking about job openings and following up on applications, interview practice, workers’ rights, and American work culture. Clients participate in quarterly interview practice and receive feedback on their performance, attend job fairs and open houses, and meet regularly with an employment specialist, who assists them in their job search. 

English for Advancement (EFA) is designed to serve individuals on ABE/ESOL waitlists, with low to intermediate English skills, who may be working in lower-wage jobs and have few options for acquiring the education, skills, and credentials needed to move on to higher-paying jobs.

The primary program component will be multiple levels of classroom-based VESOL of a fixed duration, designed to lead to participants entering career ladder employment or occupational skills training leading to employment and can be taken in four different locations, Boston, Lynn, Lowell and Lawrence.

The Bridges to College and Careers program (Bridges) is an intensive, 23-week, 460-hour college transition program designed to equip adult learners with the English, math, science, and computer skills needed to enter college and complete a post-secondary certificate or degree.
The Bridges model of intensive academic support, which includes ESOL, college-level reading, writing, math, and practical study and technology skills, is designed to help adults close learning gaps much more quickly and efficiently than traditional college developmental education classes. Bridges incorporates weekly one-on-one and group coaching support for all students until they graduate from Bridges, and monthly coaching once they are enrolled in college.
Classes include a new dual-enrollment option for Adult Diploma students nearing attainment of their high school diploma, a pre-Bridges English for Academic Success (EAS) class, Bridges to College Pathways in General Studies, Biotechnology, two Information Technology (Healthcare IT) classes, college certificate programs, and programs for students pursuing 2- and 4-year degrees.

Participants work one-on-one with a Career Navigator to set career goals and create an individualized service plan, which may include skills training or adult education through another vendor. Participants receive intensive services to increase their job readiness through individual career coaching, workshops, online skill building, job search strategies, and access to employers, interview clothes, etc. Often participants find an initial “bridge job” to start working ASAP, while building their skills to later find a “goal job” with better pay and career potential. Participants can create an individualized schedule by selecting the services that correspond to their needs and ensure they are engaged in job search or education activities to meet their SNAP participation requirement.

This training program is designed to connect unemployed and underemployed Boston residents to career ladder employment opportunities as Certified Nurse Assistants (CNA) in the long-term care sector. The program equips participants, many of whom are non-native English speakers, with job readiness and customer service skills, English fluency, computer literacy, and geriatric training needed to fill the unmet need for CNAs to serve elderly and frail residents and patients in a variety of settings.
There is instruction in a range of subject areas contextualized to employment in the eldercare industry, including: Vocational English for Speakers of Other Languages (VESOL) instruction, medical terminology, computer training, and techniques for engaging and working with frail elders.
At end of the training, participants enroll in the four-week American Red Cross CNA Training Certification course designed to build specific competencies and a one-week clinical practicum at a long-term care facility providing hands-on care to elderly residents or patients. At the end of the American Red Cross training, participants are expected to pass all ten tests on the CNA certification exam.

This training program prepares students to pass the National Pharmacy Technician Certification exam and start on a career ladder working in a pharmacy. The program includes a 165-hour internship at CVS, giving students hands-on experience working in a fast-paced pharmacy. In the last week, the program will pay the exam fee for the National Certification exam to become a pharmacy technician, making graduates highly competitive candidates for pharmacy jobs. Ongoing support will be provided throughout the program, and students will benefit from job placement upon graduation.

Secure Jobs is a rapid employment program designed to help clients who are homeless or at risk of being homeless to begin to stabilize their situation through employment. Clients begin with intensive Job Readiness training provided both individually and in small group settings to help clients learn to: design and write resumes and cover letters, prepare reference lists, research employers, build computer skills particularly applicable to job searching, learn interview techniques and prepare follow-up questions for employers, set up a professional email account, complete online applications, and handle telephone screenings by employers. Secure Jobs staff also work with clients to identify other barriers to getting and keeping employment and create step by step action plans to address these. Post placement, clients receive ongoing support and development of professional skills including: problem solving, communication and other soft skills to ensure clients successfully retain their employment. Clients also engage in longer term goal setting to help them move from employment to long term sustainability.

Jewish Vocational Service (JVS) is piloting a new initiative to empower Boston’s refugees to gain economic success. Over the past five years, 3,000 refugees have settled in Boston, and our staff here at JVS has helped half of them find their first job in the United States. What has been missing is the opportunity for these refugees to take the next step and advance in career ladders and find higher-wage jobs.
JVS is building refugee access to skills, jobs & careers by reaching out to resettled refugees. We pair them with a Career Navigator who will help them identify career goals—including better employment, re-credentialing assistance, and job training—and support them to success. Navigators help them enroll in existing high quality education, training and employment services delivered by JVS and other agencies. To meet the full range of refugees’ service needs, JVS will expand capacity to provide short-term trainings and specialized re-credentialing assistance.
Refugees will work one-on-one with a Career Navigator to develop career plans, with at least 80% entering job training, enrolling in college, or achieving a job upgrade. This level of impact will allow us to solve the challenge of refugees “stuck at the bottom”.

This 4-8 week VTP program combines vocational English language instruction with intensive, industry-specific skills, fully contextualized to specific jobs and developed in consultation with the VTP employer partners. 6 training cycles are offered a year. Training includes internships at hospitality and food service employer partner sites, and employer-led presentations and workshops in bank telling where industry regulations prohibit internships.Employers are actively engaged with development of trainings as well as the job placement process. Most trainings are held in Greater Boston area.

English for Advancement (EFA) is designed to serve individuals on ABE/ESOL waitlists, with low to intermediate English skills, who may be working in lower-wage jobs and have few options for acquiring the education, skills, and credentials needed to move on to higher-paying jobs. The primary program component will be multiple levels of classroom-based VESOL of a fixed duration, designed to lead to participants entering career ladder employment or occupational skills training leading to employment and can be taken in four different locations, Boston, Lynn, Lowell and Lawrence.

This comprehensive 10-month education and occupational training program provides academic remediation and enrichment leading to a high school diploma or HiSet certificate, and intensive construction skills training leading to construction industry recognized credentials including the HBI-PACT and OSHA certificates. Participants also participate in career readiness and life skills seminars throughout the duration of the program. Students will also prepare for the MCAS and develop an academic portfolio. They will have the opportunity to earn a MCAS, PACT, OSHA or HiSET certificate.

This 32-week intensive occupational skills training includes 16 weeks of classroom academic technical instruction, then 300 hours over 16 weeks of an internship experience in the IT support occupation at partnership employers. Career Readiness/Workforce preparation seminar will run concurrent throughout the duration of the full program. The training will cover IT help desk concepts, operating systems and software, computer hardware and support, networking technologies, and customer service training. Participants will also work on building soft skills like good communication and project management.

This intensive occupational skills training includes classroom academic instruction, and laboratory skills training. Instruction and lab training includes, but is not limited to: Fundamentals of Chemistry, Fundamentals of Biology, Biotechnology Seminar, and Digital Literacy. There is also a section devoted to developing lab soft skills like measurement and data analysis. Finally, there is a Biotechnology Job Seminar and Digital Literacy training which includes career pathway development, an overview of the biopharmaceutical industries history and more.

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Links Transition to College program at MCC is a comprehensive transition to college program that provides its target population of non-traditional learners with the academic, college-going and life skills necessary to attend a college degree or certificate program, and establish a career path. In addition to the coursework, the program includes intensive case management, monthly academic updates, and ongoing advising to ensure that each student develops and completes an Individualized Education and Career Plan; use of a cohort model whereby students complete core classes together, which creates a community of learners who are supportive of one another; and connection to MCC academic and financial aid advisors to ensure a positive, seamless transition to college certificate and degree programs.
Designed to meet the needs of adult and non-traditional students who have attended ESE adult education programs, the Links Program offers week-day classes with a schedule that is planned so that students are only required to be on campus two days per week. The courses provided to the students are the same developmental math and writing classes, and the same Interdisciplinary seminars, First Year Experience and Career Exploration, as those taught mainstream at MCC.
Currently the program is being offered on the Bedford Campus and will be expanding to offer classes at the downtown Lowell campus later in the academic year.

The Human Services Employment Ladder Program (HELP) is an 8-week training program within Goodwill’s Workforce Development Initiative that prepares participants to become entry-level Direct Support Professionals in the field of Human Services. Students learn the essentials of the field while gaining a significant amount of experience in personal interaction with disadvantaged populations.
Individuals that successfully completed HELP are qualified to fill the increasing need for caring and professional workers in community residences, shelters, day programs and other Human Service settings as residential and vocational counselors, family partners, community support works, developmental specialist and many others. Successful graduation from HELP can be transferred to college credits.

MY TURN provides on-site academic preparation classes for the high school equivalency exam. Instruction is available in all five test subjects: Math, Science, Social Studies, Reading and Writing. Instruction is available in English only. Instruction is delivered in a classroom format allowing for both independent and group work. Individual tutoring is available as needed. MY TURN staff also provides assistance with the creation of an Educational Testing Service (ETS) account, registration for exams, payment of exams, transportation to exams and obtainment of diploma from Diploma Sender.

The main components of the program are content and skills training necessary to pass the Massachusetts certification test to become a certified nursing assistant (CNA) or home health aide. Job readiness, resume writing, customer service, dementia, critical thinking, job opportunities, first aid, CPR and classes in nutrition, are also included.
The program includes on-line job searches, a job fair, 4 days of clinical at a long-term care center and 4 days of job shadowing, at an elder day care, assisted living, or group home. In addition, there is a component of computerized national adult basic education called KeyTrain, to improve both job readiness and ability to be hired. Candidates must pass exams called WorkKeys to receive a National Work readiness certificate, correlated to the O’Net job description for CNAs.

ABLE Beginnings is a six-week (180 hours), full-time, computer and skills training program for low-income mature workers. The purpose of the program is to provide unemployed and underemployed older job seekers with the computer skills they need to compete for and secure employment. This program gives participants the skills and confidence they need to take control of their online job search.

ABLE Skills2Work is a computer and office skills training program for low-income mature workers. The purpose of the program is to provide unemployed and underemployed older job seekers with the skills they need to compete for and secure training-related employment, which both pays a living wage and provides opportunity for job upgrade and career growth. The program also includes a six-week internship with a local business, which provides students with some practical experience, a chance to brush-up on their skills, and the opportunity to build their self-confidence.

The program will provide 6 weeks (180 hours) of medical office skills instruction and practice. Sector-based, medical office components include: Medical Terminology, HIPAA, and all the important aspects of medical office administration: Medical Insurance, Patient Registration, Scheduling and Referral, Procedure Posting, Insurance Billing, Posting Payments, Patient Billing, Medicaid/Medicare/ACA, Follow-up, and Dispute Resolution. Components of customer service in a healthcare environment and communication skills will also be included.
Training participants are taught using the materials, software, and equipment used on the job. In the medical office classes, instructors will be teaching our students using “real world” scenarios. They will be using current medical documents such as Medicare Claim forms, hospital superbills, EOMB remittance forms, and blank HCFA claim forms. In the computer class, students will prepare “real” letters and documents similar to what would be used in a doctor’s office or health center.

ABLE MS Office Training is a computer and skills training program. All students will receive a comprehensive initial, pre-training computer skills assessment to determine skills gaps; Consultation with instructor to develop an individually-tailored learning plan; Instructor-led classes. Hands-on training in Windows, MS work, Excel, PowerPoint, Outlook, Access, Data Entry, Internet Navigation, Social Media, and Keyboarding. In addition, students will master the online job application process, attend weekly job search workshops and access job search resources, including computer work stations available during lab times.

ABLE Job Search Training Program provides the unemployed and underemployed job seekers with the skills and confidence needed to navigate an increasingly complicated and competitive job search process. The goal of the program will be the development of strong and effective job search tools and eventually placement into unsubsidized employment. This program includes:
• Group job search sessions covering a range of job search topics, including goal setting, resume and cover letter development, job retention techniques, and effective networking
• A weekly facilitated Job Club
• Employer-led workshops focusing on company job application processes, employer expectations, worksite communication, social networking, and effective interviewing
• Individual career and job counseling
• Job development and placement assistance

ABLE Job Search provides unemployed and underemployed job seekers with the guidance and supports needed to navigate an increasingly complicated and competitive job search and application processes. The goal of the program is the development of strong and effective job search tools and eventually placement into unsubsidized employment.

To provide students with skills upgrading, recent work experience, and current references, Operation A.B.L.E. offers a 6-week internship component with an ABLE partner employer. The goal is to match the internship placement with the interests, career goal, and skill level of each participant. Placements are established in a number of industries including healthcare, education, hospitality and the non-profit sector. Participants work four days per week with the fifth day set aside for group ”job clubs.” An agreement is negotiated between ABLE and the employer as a means to structure the experience and to ensure that the placement is in compliance with the training/career plan. The ABLE program manager provides regular follow-up with the employer to ensure a "good match" and deal with any issues that may arise at the worksite.

The ABLE Job Placement and Retention Program provides job-placed participants with three months of post-placement job retention services. The purpose of the program is to provide working ABLE clients with the case management and support services they need to make a successful transition to employment. The goal of the program will be the participant’s long-term retention and growth on the job. A longer term goal will be the employee’s eventual promotion and/or upgrade to a better job.
The ABLE Job Placement and Retention Program will include the following components:
• Weekly phone follow-up with recently-placed participant to provide support, guidance and counseling.
• Bi-weekly communication with participant’s supervisor to check on employee status and to identify any job-related issues before they escalate and affect performance and/or standing with the company.
• Referral to community-based providers or other resources for assistance in handling any individual or family case management issues.
• One-on-one career and job counseling, if needed.
• Assistance in identifying “next step” jobs and in navigating application process.
• Referral to ABLE skills instructors for assistance and/or tutoring in handling computer-related performance issues.

The ABLE Case Management component will provide ABLE training program participants with the counseling, supports and referrals they need to successfully deal with the financial, personal, family and "life" issues that may stand in the way of successful completion of the program, prevent the graduate from conducting an effective job search, and, ultimately, attaining (and keeping) employment. Our clients are dealing with a range of issues that include: homelessness (or lack of stable housing); domestic violence; substance abuse; mental and physical health issues; dependent care challenges; financial insecurity; individual or family CORI or court involvement; and lack of confidence. Many in this cohort lack the self-confidence needed to convince employers (and themselves) that they can make a real and valuable contribution to the workplace.

We are also seeing the effect of the stronger job market as those mature workers who are more “employable” are able to return to the workplace. As a result, students in our training programs possess a greater number of barriers to employment and need enhanced case management, counseling and referral services. These enhanced case management and support services will be provided on a group and individual basis and also include assistance in applying for and accessing various income supports that when combined with paid employment will bring working graduates closer to individual and family self-sufficiency.

Participants attend daily classroom-based training in order to build the documents necessary to implement a successful job search. This includes, but is not limited to developing a resume and writing a cover letter, reference sheet, and thank you letter. Additionally, participants obtain the necessary skills to conduct a job search over the internet.

The Industry Internship Program is a 4 week credentialing and on the job training program. Clients learn soft and hard skills through participating in Project Place’s three social enterprises (Clean Corners Bright Hopes, Project Pepsi, Working Opportunities for Women) representing the industries of janitorial and maintenance, logistics and vending, food production and manufacturing. Clients then receive additional industry specific classroom based training, to reinforce skills, and have the opportunity to obtain industry recognized credentials, in Customer Services through the National Retail Federation Foundation, ServSafe, Mass Allergen and OSHA10. Additionally, clients explore job opportunities and career pathways.

The ABCs for Direct Care Worker Curriculum is grounded in adult learner centered principles. To enhance the Home Care Aide’s understanding of his/her roles, responsibilities, and limitations, the curriculum introduces these concepts in the first module: Roles and Responsibilities. Instructional scaffolding, a process used to help the worker develop a deeper understanding, continues to reintroduce the worker’s role, responsibilities, and limitations throughout the entire training; resulting in a deeper, more comprehensive understanding of the important role s/he has in home and community-based care. This curriculum is taught in both English and Spanish.

This course provides students with the theory and entry-level skills necessary to safely provide basic nursing assistant level care in a long-term care facility, acute care facility, or home health care agency. Students learn the role and responsibilities of the nursing assistant and home health aide within the health care team, including: patient and residents’ rights, professionalism, communication skills, basic body structure and function, common disorders, rehabilitation and restorative care, infection control and safety, special care concerns, and basic patient care skills, including vital signs.
Upon successful completion of this course and successfully passing the state nurse aide competency examination, students are prepared to seek entry-level employment as a certified nursing assistant (CNA) and home health aide.

This is a pre-apprenticeship training program that will prepare you to take the national Pharmacy Technician Certification (CPhT). Pre-apprenticeship programs are designed to prepare individuals to enter and succeed in apprenticeships. You will visit different companies as part of this program.

The CDA, or the Child Development Associate, is an important credential for those in the professional childcare space. Commercial center Directors, and even family child care providers have this credential either because it is mandatory for the job they hold, or as a step towards professionalism and career advancement. Childcare is one industry that is here to stay no matter how the economy changes, however, the profitability of this industry is still subject to all the challenges of other businesses, even though demand for this service will never go away. Maintaining the CDA credential requires continuing education, and this education opportunity is prolific, but most of what is available surrounds the job itself - how to care for the kids, curriculum, safety, center specs, and more.

This comprehensive program will prepare students to handle patient encounters, patient customer service and other areas related to intake and the coordination of a patient’s healthcare experience. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants.

Gain the knowledge and skills as you train for an entry-level position as a veterinary assistant. Veterinary Assistants work in a variety of settings including animal hospitals and clinics, animal shelters, laboratories and zoos.

This 58-hour certificate program will introduce the student to the basic knowledge needed for a career in ophthalmic medical assisting. This growing field is one in which the assistant works independent of the ophthalmologist preparing patients for their eye exam. Topics to be covered include: anatomy & physiology of the eye, medical terminology, ocular disease pharmacology, as well as, hands on skills. Some classes will be held in the offices of local ophthalmologists. Ophthalmic experience or medical assisting background is desirable, but not necessary.

Roca services are delivered as part of Roca’s larger Intervention Model. This program is designed for young people of different educational backgrounds and progresses at a rate that works for them. The program is taught in non-sequential sessions or builds up based on what different participants of the program need.

This program teaches participants the basic skills that are needed for furthering vocational training. As part of this programming, Roca offers on- and off-site paid work experience and on-the-job skills training in commercial cleaning, landscape maintenance, building maintenance, and interior painting.

Roca provides pre-vocational readiness programming targeted to each young person’s ability and readiness to learn including: Custodial Arts, Culinary Arts, Construction, Retail, Customer Service, Cosmetology/Barbering, Introduction to Precision Machining, Introduction to Metal Fabrication, Carpentry, Basic Electricity and Financial Literacy.

Roca’s integration of employment readiness and pre-vocational training into the alternative adult education program is focused on helping young people acquire the basic knowledge and skills that are prerequisites to successful employment. Job Readiness Training will address all aspects of preparing for unsubsidized employment, from workplace communications to preparing for job interviews.

Roca’s goal is to move people through each training component with the goal of moving them into long term, unsubsidized employment. To support this work, participants work with Roca’s Job Developer. Roca’s Employment Specialists work one-on-one with enrolled participants to provide guided job search activities with the goal of unsubsidized, permanent job placement in the community.

Following job placement, Roca provides job retention and advancement services for up to 2 years. This support, provided by Youth Workers and our Employment Specialist, is laser-focused on ensuring that participants are not only retaining employment but are continuing to advance their skills and achieving the individual goals that will move them toward economic independence.