The ESOL for Customer Service job training program enhances the job readiness of unemployed or underemployed

low-income adult immigrants with limited English proficiency through instruction in finding and applying to jobs online, preparing resumes and other application materials, and interviewing for jobs. Participants will also meet weekly with a career counselor and/or the employment specialist to receive one-on-one job placement services. Upon completing the training, participants will have the motivation and self-confidence to apply and interview successfully for customer service roles geared towards their interests and career goals.

Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues. (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.)

The ESOL for Customer Service job training program is an eight-week training in customer service and general workplace skills for unemployed or underemployed low-income adult immigrants with limited English proficiency. The training also covers applying to jobs online and successfully interviewing for jobs. Outside of the classroom, participants will have opportunities to visit local employers, learn from guest speakers, and attend recruiting events. Upon completing the training, participants will be ready to enter and retain employment as sales associates, cashiers, front desk representatives, and a variety of other customer service roles.

Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues. (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.)

Upon completing the ESOL for Customer Service job training program and entering employment, participants will receive individual job retention services from the BCNC employment specialist for at least one year. Follow-up primarily consists of office visits, but may include emailing, phone calls, text messaging, and workplace visits as needed. At a minimum, contact is weekly for the first month, monthly for the next five months, and every two months thereafter. The goal is to maintain regular contact for two years post-hire. (Funding for up to 12 weeks of job retention services is available through the SNAP Path to Work Program.)

Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues. (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.)

1. Participants will have one on one with a case manager to go over a plan for them. This will include an assessments of their budget, what skills they have and would like to improve in, what type of work they are interested in etc.
2. Catholic Charites in Leominster has partnered with Fidelity Bank and North Central Chamber of Commerce to set up weekly meeting with participants that need assistance with cover letter, resume and interview techniques. These volunteers will also help them establish an account at a local banks.
3. Participants will work with the case manager to look for a job. Catholic Charities works closely with Savvy Staffing Solutions, Westaff, Remedy Intelligent Staffing, and Patriot Staffing Solutions for jobs. Case manager will help them schedule the interview and prepare for such interview. These agencies have helped many individuals find permanent work. Also Catholic Charities has a collaboration with Mount Wachusett for participant that would like to further their education at little or no cost.
4. Participant and case manager will go to the Clothing Closet located within the Leominster office and pick out style clothes for upcoming interviews at no cost. Participants will have a one on one mock interview, with their new clothes before there interview day to let out any anxiety or answer any other questions they might have.

The goal the Teaching Kitchen is to provide all trainees with basic food preparation and cooking skills, kitchen safety and sanitation practices, and basic job readiness and life skills so that all graduates will be able to compete for and secure entry level, well-paying jobs in the food service industry. Trainees study to obtain ServSafe Food Handler certification, with those scoring above 85% having the option to take the test for ServSafe Manager Certification. All trainees receive professional development and job placement assistance throughout the training and for one year post-placement with comprehensive case management throughout service period. List of program components:

Program Introduction - Overview of the program, distribution of course materials (notebooks, textbook), discussion of curriculum and goals. Review of program requirements.

Nutrition - Presentation of the food pyramid and recommended daily servings. Discussion of nutrients, healthy and special diets (showing examples from Community Servings’ kitchen), label-reading.

Introduction to the Commercial Kitchen - Practical identification of large equipment, utensils and hand tools, trainees become familiar with parts of the knife and how to handle.

Measuring & Math - Overview of vocabulary and measuring tools, equivalents, weights and measures. Practice of how to find recipes and change quantities for formulas.

Kitchen Management - Review of all components of kitchen management: ordering, rotation, stock and storage.

Safety and Sanitation - ServSafe Certification Course is taught in the classroom setting. Trainees take official certification exam at the end of the program.

Vocabulary and Kitchen Concepts - Discussion of textbook material, handouts, worksheets and testing for each unit of kitchen work.

Kitchen Modules 1& 2: Savory Foods, Sweets and Breads - Demonstration of techniques, preparation, cooking and baking methods, understanding roles of ingredients, tasting, identification of foods, vocabulary and use of ingredients in recipes or formulas.

Kitchen Module 3: Community Servings Production - Trainees assist in meal preparation and shadow employees in four kitchen stations to learn the duties of each: utility room, receiving and storage, operation of equipment, and packing and labeling.

Kitchen Module 4: Guest Chef Demonstration - Each training session hosts guest instructors from Boston’s food-service community who rotate and provide specialized instruction to our trainees. Past guest chefs include the Executive Chef from the Capital Grille and the Executive Chef from the Langham Hotel.

Kitchen Module 5: Field Trips - As a group, trainees visit a commissary, hotel kitchen, food supply warehouse, or restaurant kitchen. Examples include Upstairs on the Square and the Harvard University Commissary.

On-Site Internship - Trainees spend 120 hours over the 12-week period working on-site in our kitchen on a variety of tasks related to that week’s learning module and daily operations.

Training Program Graduation - Community Servings’ holds a graduation event, inviting family members, friends and support networks to celebrate each trainee’s graduation. Trainees cater the event to showcase their skills. Certificates and graduation gifts are awarded.

The apprenticeship program is available, by application, to graduates of the Teaching Kitchen course. The apprenticeship is a full-time, paid position working under the direction of the Executive Chef, Kitchen Manager, and Head Cook in the kitchen at Community Servings. The apprentice contributes to the preparation of over 2,000 from-scratch meals each day at Community Servings. These medically tailored meals are delivered to clients living with critical illnesses. The apprentice assists with preparing meats and produce for cooking, the preparation of hot foods in a high-volume kitchen, and the cleaning, sanitizing, and maintenance of commercial kitchen equipment. 

The job search component is available to current participants and recent graduates of the Teaching Kitchen Skills Training program and internship. This program includes resume and cover letter writing, online job search and application training and support, mock interviews, and one-on-one job coaching and case management designed to overcome barriers to employment. Teaching Kitchen program staff will also assist in preparing for interviews and supporting job search experience until employment is secured.

Job retention services are provided exclusively to graduates of the Teaching Kitchen skills training component. Teaching Kitchen staff provide individualized services to the newly employed. These services vary depending on the need of the individual, but can include weekly check-in phone calls and/or emails, communication with employers, site visits to the individual’s workplace, and/or case management to provide support with barriers to job retention.

Day 1- Introduction and Servsafe, part 1 and 2

- Welcome, introductions, overview of course structure, content, schedule, and learning objectives

- Intro of how to use Zoom or other online learning platform

- Introduction to Servsafe certification procedures

- Parts 1 and 2 of Servsafe study guide: “Food Safety is Important” and “Good Personal Hygiene” 

Day 2- Servsafe, part 3 and Intro to Food Industry Employers

- Discussion: types of food service employers and types of work available (currently and in non-covid times)

- Factors to consider when considering employment settings: CORI- friendly, wages, commute, etc

- Servsafe study guide: “Controlling Time and Temperature:

Day 3- Servsafe, part 4 and Intro to Food Industry Roles

- Types of food service roles, review of job descriptions, and basic training on use of Indeed.com for job search

- Servsafe study guide: “Preventing Cross Contamination”

Day 4- Servsafe, part 5 and Introduction to Customer Service

- Servsafe study guide: “Cleaning and Sanitizing”

- Customer Service workshop including role plays and discussion

Day 5- Servsafe Allergen Awareness and Servsafe Food Handler review

- Servsafe Allergen Awareness 

Overall review (quiz game?) of Servsafe materials and prep for certification exam

- Test taking tips

Day 6- Servsafe Food Handler online course and certification exam

- 1 hour of set-up and log-in support and lots of encouragement!

- The remainder of the day instructor will be available on-call for any student needs that arise

This is a virtual program- student must have internet access and a laptop or other device appropriate for online learning and testing.

Our 6-week Hotel and Hospitality training, At Your Service, is an adaptation of the innovative American Hotel and Lodging Association's nationally accredited curriculum and certification. Specific trainings include: Hospitality and Careers; Guest Services; Room Division; Food and Beverage Service. Job seekers will also attend regular hotel tours, informational interviews with various hospitality professionals as well as sit for an AHLA national accredited certification exam. As part of the program, students will do Job search which focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing and interviewing skills. Participants also attend tours of local employers, on and off-site hiring events and mock interviews with hiring managers and professional volunteers.

The Commercial Cleaning Training combines classroom lectures with on-the-job training at the CWS facility. The classroom curriculum includes learning about safety procedures, industry standard techniques, equipment, products and career options. Additionally, individuals will receive hands-on training experience on proper cleaning techniques for the office space, classrooms, restrooms and a commercial dining area; as well as an introduction to floor care. Job seekers will have the additional opportunity to obtain their Occupational Safety and Health Administration (OSHA) General Industry Work Safety certification. As part of the program, students will do Job search which focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing and interviewing skills.

Participants also attend tours of local employers, on and off-site hiring events and mock interviews with hiring managers and professional volunteers.

In this 6-week training program, job seekers receive a comprehensive education in all of the facets and functions in the food industry through a combination of classroom hours and hands-on job training. Classroom instruction will focus on health and safety standards, inventory management, menu planning, and career pathways. Tasks will include customer service, order taking, utility work, food preparation, line/grill cooking, use of Point of Sale system and kitchen clean up. At the end of the training, students have the opportunity to complete the online ServSafe Food Handlers course and obtain certification administered by the National Restaurant Association. As part of the program, students will do Job search which focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing and interviewing skills. Participants also attend tours of local employers, on and off-site hiring events and mock interviews with hiring managers and professional volunteers.

This 6-week training program provides hands-on work experience with commercial packaging of food-products, navy apparel/equipage, kit production and packaging. These work experiences are paid and provide real commercial contract experience and an introduction to the various career pathways in commercial production, packaging and warehousing. CWS's most recent partnership is with Mightier, an innovative organization that developed a program of bioresponsive video games to help children learn emotional regulation and deep breathing skills. Mightier will be employing individuals enrolled in the Commercial Production/Packaging program to help assemble, package, and ship their program kits. Job seekers will have the additional opportunity to obtain their Occupational Safety and Health Administration (OSHA) General Industry Work Safety certification. As part of the program, students will do Job search which focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing and interviewing skills. Participants also attend tours of local employers, on and off-site hiring events and mock interviews with hiring managers and professional volunteers.

All participants in this component work with a Case Manager or Placement Specialist to create an Individualized Placement Service Plan specifically focused on job development and placement. The Individual Service Plan set benchmarks, activities and completion dates. Some examples of tasks listed on this Placement Service Plan include: attend all mock interview sessions, attend all employer tours, apply to at least 12 jobs per month, document all follow up contact with employers, attend job fairs, meet with assigned Community Work Services (CWS) staff member weekly. 

Participants are expected to do 10 hours of Job Search per week, which will be a combination of time in the CWS Computer Lab, attending CWS events and activities and networking in the community. Participants track weekly job search activities through a log that is reviewed weekly in case management meetings. 

The Construction program combines classroom lectures with hands-on learning to provide a thorough introduction to construction work. Training topics include hand & power tools, framing, drywall, carpentry, multi-trades components, and solar photo-voltaic systems. Class attendees conclude the training with OSHA 10 and CPR/First Aid certifications. As part of the program, students will do Job search which focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with

co-workers and supervisors, resume writing and interviewing skills. Participants also attend tours of local employers, on and off-site hiring events and mock interviews with hiring managers and professional volunteers.

Community Work Services (CWS) proposes to offer Job Placement and Retention services to participants who have previously completed one or more of the approved SNAP E&T components. Services provided will be tailored to the individual however will include off-site coaching, regular face-to-face meetings, on-site visits, negotiations with employers, job coaching and problem-solving for issues that arise that can impact job retention. 

The Job Readiness program focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing and interviewing skills.  Participants also attend tours of local employers, on and off-site hiring events and mock interviews with hiring managers and professional volunteers. During the pandemic the program is offered virtually.

WorkExpress engages in several work activities. These activities include commercial cleaning, apartment turnover, painting, graffiti removal, Brockton city trash disposal, and landscaping. The crew supervisor teaches the skills required for these tasks. For example, the crew supervisor teaches appropriate painting techniques, how to safely use chemicals and equipment required for graffiti removal, how to safely lift various objects, how to clean restrooms, floors, and appliances and which chemicals to use, and the crew supervisor teaches and regularly reviews all of the safety measures related to COVID-19. Those measures include hand washing, use of PPE, social distancing, disinfecting vehicles after use, etc. Participants are given access to computers if needed.

Participants are provided assistance in creating email accounts and resumes. Interviewing skills are taught as well as how to participate in job fairs. Assistance is provided for the job search and application process.

WorkExpress participants are provided case management support from a dedicated case manager and on the job skills training from a dedicated crew supervisor. Access to other Father Bill's & MainSpring staff is also provided. Many participants have been out of work for a very long time and need to learn/relearn soft skills. Soft skills include learning to be prompt, appropriate hygiene and dress, and learning how to appropriately interact with co-workers, staff, customers, and the public. Participants also learn how to record hours worked into the ADP program. Case management also includes teaching how to access resources for medical, mental health, and substance abuse care. The case manager also helps the participants stay on top of important matters such Mass Health, SNAP, banking, and legal concerns. Also case management assists in applying for various public and private grants for housing and connecting with potential landlords.

Description of Activities: Course provides students with the theory and entry skills necessary to safely provide basic nursing assistant level care in a long-term care facility or home health care agency. Students learn the role and responsibilities of the nursing assistant and home health aide within the health care team, including patient and residents' rights, professionalism, communication skills, basic body structure and function, common disorders, rehabilitation and restorative care, infection control and safety , special care concerns, and basic patient care skills, including vital signs. The students will also complete a 6 hour on line Alzheimer's certification, CPR/AED, First Aid. Upon completion of classroom and skills practice, students participate in a clinical rotation at a skilled nursing facility, under the supervision of a registered nurse.

Upon successful completion of this course and successfully passing the MA state nurse aide competency examination, students are prepared to seek entry-level employment as a certified nurse assistant (C.N.A.) and home health aide.

Must be able to lift 50lbs, push/pull 25lbs, climb stairs, stoop and stand for long periods of time. Physician’s note is required if student is pregnant, or has existing medical condition, stating no restrictions.

Availability to work flexible hours, including nights, weekends Students will be required to sign a Hold Harmless document.

Description of Activities: Course provides students with the theory and entry skills necessary to safely provide basic pharmacy technician support in a community pharmacy. Students will become familiar with prescription reading, filling, inventory control, preparing medications for pharmacist to dispense, preparing labels; calculating quantities; and assembling other pharmaceutical therapies, HIPPA, working effectively within a health care team, including patient and residents’ rights, professionalism, communication skills infection control.

Must be able to lift 50lbs, push/pull 25lbs, climb stairs, stoop and stand for long periods of time. Physician’s note is required if student is pregnant, or has existing medical condition, stating no restrictions.

Availability to work flexible hours, including nights, weekends

Job Search component is 20 hours per week to include a variety of structured activities. The Supported services include: identifying the student's goals, enhancing their employment skills and supporting their job search strategy. Career guidance is provided to help identify job opportunities, to assist in job search, resume development and interviewing.

Description of Activities: Designed for individuals receiving non-cash SNAP benefits through the MA Department of Transitional Assistance. This High School Credential Preparation Program is designed for the academically needy job seekers as well as individuals seeking to continue their post high school education who never successfully completed high school. Program will prepare candidates in the five core areas contained in the Hi-SET exam: Language Arts - Reading, Language Arts - Writing, Mathematics, Science, and Social Studies.  Test taking strategies as well as developing good study skills are also emphasized. All students will be assessed in reading comprehension, math, and writing prior to the first class.

Note:

Wrap-Around Services could include (but not exhaustive to):

Work Place Behavior & Soft Skill Training, Assistance with On-line Employment Applications, Labor Market Information, Job Development & Referrals, Staff Directed Job Search and Employer Visits, Career and Job Search Counseling, Active Job Search and follow through, Orientation & Membership in a Career Center System, Career Assessment, Case Management Sessions, Resume Development, Cover letters, Networking Skills, Interviewing Skills, Job Matching, Job Readiness Skill Building, Telephone Techniques.

The course is an entry-level training in the Culinary/Hospitality sector in both front of house and back of house positions (front desk receptionist, host/hostess, counter attendant, food server, food preparer, line cook, culinary cook, etc.). The training also provides a solid foundation in basic customer service and job readiness. Participants are guided through the fundamentals of the hospitality and restaurant industry, and the importance of customer service. ServSafe certification included. 140 hours of training over 7weeks. 

Students will develop resumes, cover letters, review online job applications, job offers and support as they begin their employment. 

Structured Job Search will happen after the students complete the class.

The Culinary program will be offered in a hybrid format. 

One day a week, students will participate in classes at HCC's Culinary Arts Institute on Race Street in Holyoke. 

The remaining 4 days the students will be participating by Zoom. 

This course is designed to build the self confidence and professional demeanor necessary in providing a superior level of customer service in a variety of consumer based settings. Emphasis is on business etiquette, communication skills, effective questioning techniques and active listening with real world customer service application and life skill development.   Students will develop resumes, cover letters, review online job applications, job offers and support as they begin their employment. 

Structured Job Search will happen after the students complete the class. 

This program is offered remotely.

A comprehensive job readiness course. Content is geared toward the English communication skills of the client. Class levels range from SPL 0 – SPL 6 (Student Performance Levels 0-6 as defined by the National Reporting System). All four skills are addressed in the program (Reading, Writing, Listening and Speaking). Technology is incorporated into all aspects of the program — aide in the quality of instruction delivery, improvement of communication skills, gains in digital literacy and positive employment outcomes. 

Job readiness components include: Basic resume and cover letter writing, filling out applications (paper and online), understanding job postings paper and digital), asking about job openings and following up on applications, interview practice, workers’ rights, and American work culture. Clients participate in quarterly interview practice and receive feedback on their performance, attend job fairs and open houses, and meet regularly with an employment specialist, who assists them in their job search. 

Students enrolled in EFA receive up to 9 hours of contextualized English for Speakers of Other Languages (ESOL) classes each week. These classes focus on workplace readiness skills, interview practice, and grammar and vocabulary used in the workplace. In addition, students meets individually with a designated career coach to create an Employment Plan, write a resume, apply for jobs and practice for interviews.

The Bridges to College and Careers program (Bridges) is an intensive, 23-week, 460-hour college transition program designed to equip adult learners with the English, math, science and computer skills needed to enter college and complete a post-secondary certificate or degree. The Bridges program offers students multiple career pathways to industry-recognized certificates in high-demand and technical occupations.

The Bridges model of intensive academic support - which includes ESOL, college-level reading, writing and math, and practical study and technology skills - is designed to help adults close learning gaps much more quickly and efficiently than traditional college developmental education classes. Bridges incorporates weekly one-on-one and group coaching support for all students. JVS also provides assistance with navigating financial aid, enrollment in a matched savings account, peer support activities and job placement.

Program components include: a dual-enrollment option for Adult Diploma program students nearing attainment of their high school diploma, a pre-Bridges English for Academic Success (EAS) class as well as Bridges to College pathways in General Studies, Biotechnology and Business/Technology. Depending on their pre-Bridges academic English and math levels, students enter the program directly into a college pathway or they first complete a cycle of English for Academic Success and begin a college pathway in the next Bridges cycle. All Bridges pathways lead students to college certificate/degree programs

Participants can increase their job readiness through career coaching, workshops, online skill building, job search strategies and access to employers, interview clothes, etc. Some clients will enroll in outside vendors for job training or education opportunities. Participants can create an individualized schedule according to their educational and career goals by selecting the services that correspond to their needs and ensure they are engaged in job search or education activities to meet their work requirement, if necessary.

This program is designed for students who are interested in a career in long-term care doing direct patient care. JVS' geriatric Nurse Assistant program, Caring for our Seniors, was developed in 2010 in partnership with the region's largest eldercare providers in order to meet the need within the long-term care sector for caregivers with geriatric skills. During the first ten weeks of the JVS program, the JVS nurse's aide curriculum equips trainees with the English fluency, computer literacy, medical terminology, anatomy, working with frail elders and the nursing skills needed to be caregivers in a variety of long-term care settings. The program also includes ESOL, computer classes, customer service, Nurse's aide training, job readiness classes, job placement. The final four weeks take place at the Academy for Healthcare Training where students will prepare for the Certified Nursing Assistant certification examination. In addition, students receive extensive job search skills training and job development services.

Program length is 30 hours per week for 14 weeks.

JVS offers vocational training to meet the needs of students and employers. The professional training programs provide a complete set of skills that enable students to begin careers that are demand in today's job market. Each program consists of a package of courses, along with support such as case management, job placement and post placement. Students receive a certificate upon completion. The Building Your Career as a Pharmacy Technician training program teaches the skills needed for a successful career in a retail or hospital pharmacy. The primary goal of the 12-week training program is to prepare students to pass the national certification exam and to place them in a job as a certified pharmacy technician in retail or hospital settings. Class instruction includes accurate calculations and conversions, medications and anatomy, pharmacy law, hospital basics, customer service and inventory, and an internship in a retail pharmacy. Students receive extensive experience during their externship at a retail and hospital pharmacies. Program length is 33 hours per week for 12 weeks. Once students have successfully completed their classes and graduated, JVS staff assists students in finding jobs in a pharmacy. Recently, due to the current COVID-19 pandemic, we were able to deliver remote classes to all students who successfully completed and graduated. In early May, we began remote classes for our next group of students despite the Governor's current shelter and place order.

Secure Jobs is a rapid employment program designed to help clients who are homeless or at risk of being homeless to begin to stabilize their situation through employment. Clients begin with intensive Job Readiness training provided both individually and in small group settings to help clients learn to: design and write resumes and cover letters, prepare reference lists, research employers, build computer skills particularly applicable to job searching, learn interview techniques and prepare follow-up questions for employers, set up a professional email account, complete online applications, and handle telephone screenings by employers. Secure Jobs staff also work with clients to identify other barriers to getting and keeping employment and create step by step action plans to address these. Post placement, clients receive ongoing support and development of professional skills including: problem solving, communication and other soft skills to ensure clients successfully retain their employment. Clients also engage in longer term goal setting to help them move from initial employment to long term sustainability.

The Together We Rise program provides specialized coaching to help participants identify their career goals, and then support them in taking the next steps in one or more of the following tracks: Employment, Education or Training.

Participants will receive up to 1 year of one-on-one coaching to complete the next step identified with their Career Coach. It is expected that participants will work closely with JVS staff as well as complete tasks independently to achieve their goals.

VTP is a short-term, intensive skills training program that provides participants with a mix of classroom and experiential learning in one of four industry tracks: Healthcare Client Relations, Research Enrollment Coordinator, Bank Careers, and Food Service. JVS collaborates closely with employer partners to maximize job prospects for participants upon successful completion of the program. 

*The Healthcare Client Relations track, is a 3 week pipeline program which guarantees full-time employment in a Research Enrollment Coordinator role at Mass General Brigham upon successful completion of the program. 

English for Advancement is designed to serve individuals on ABE/ESOL waitlists, with low to intermediate English skills, who may be working in lower-wage jobs and have few options for acquiring the education, skills, and credentials needed to move on to higher-paying jobs. 

The primary program component will be multiple levels of classroom-based Vocational English for Speakers of Other Languages of a fixed duration, designed to lead to participants entering career ladder employment or occupational skills training leading to employment and can be taken in three different locations: Boston, Lynn, and Lawrence. 

This comprehensive 10-month education and vocational training program provides academic remediation and enrichment leading to a HiSet certificate, intensive construction skills training leading to a construction industry recognized credentials including the HBI-PACT and OSHA certificates, and retail skills training leading to retail industry credentials including the Retail Industry Fundamentals (RIF) certificate. Participants participate in career readiness and life skills seminars throughout the duration of the program.

Academic instruction include, but not limited to:

• Math
• Humanities
• Science
• Academic readiness

The pursuit of a HiSET certificate requires participants pass tests in five core academic areas. The HiSet is awarded by the Massachusetts Department of Elementary and Secondary Education

Construction skills training includes, but not limited to:

• Rehab and new construction skills & techniques
• Green-standard construction methods
• Pre-apprenticeship certificate training (PACT) Carpentry & Painting.

The pursuit of an industry recognized certificate-PACT involves intensive classroom, workshop and community-based construction site training. Training also includes OSHA (Occupational Health & Safety Administration) certification.

Training is designed to prepare students for employment in construction and construction-related jobs.

The retail skills track includes 18 hours of intensive classroom training in the NRF Foundation's RISE Up curriculum that leads to a credential in Retail Industry Fundamentals (RIF). Students who successfully earn this credential will be eligible to participate in 180 additional hours of on-the-job skills training through employers who can offer direct hands-on experience in retail and customer service roles.

Career readiness & Life skills seminar training include, but not limited to:

• Social Emotional Learning
• Leadership
• Communication/Debate
• Media Awareness
• Career exploration & pathways (including PSE awareness & access)
• Job readiness and job seeking techniques (e.g. resumes, interviewing, soft-skills)

This 34 week intensive occupational skills training includes classroom academic technical instruction and exploration of the IT support occupation with partners/employers via tours and guest speakers. Career Readiness/Workforce preparation seminar will run concurrent throughout the duration of the full program.

Information & Technology training include, but not limited to:

• IT Help Desk concepts
• Operating systems and software
• PC Computer Hardware & Support
• Networking technologies
• Customer Service training
• Career Exploration & Readiness

Participants receive hands-on experience with troubleshooting & maintaining computers, software, networks and mobile devices.

Career Exploration and Readiness preparation include, but are not limited to:

• History, language & culture of information technology industry
• Employment and career pathways in the Information & Technology industry
• Job readiness and job seeking techniques (e.g. resumes, interviewing, soft-skills)
• Microsoft Office Suite & Google Apps

Frequent written reports and oral presentations are required to strengthen the student's communication skills and get them accustomed to public speaking. Examinations and quizzes are administered weekly to assess learned knowledge of presented material and determine need for remediation/tutoring intervention.

Participants will have the opportunity to take an industry recognized certificate exam at the end of the program, to earn CompTIA A+certification. Graduates are also eligible to apply for 16 college credits through a partnership with Bunker Hill Community College.

Program graduates can continue to receive weekly job seeking and placement support, through one-on-one meetings or small-group seminars focused on improving job seeking skills and identify positions for which they were trained and/or aligned with their career pathway. Support strives to enhance the participants' skills, increasing motivation and self-confidence to persevere in the job seeking process.

34 week intensive occupational skills training includes 20 weeks of classroom academic instruction, 14 weeks of laboratory skills training. Biotechnology job seminar and Career Exploration run concurrent throughout the duration of the full program. The laboratory skills training is located off-site at the Bunker Hill Community College.

Instruction & lab training include, but not limited to:

• Fundamentals of Chemistry
• Fundamentals of Biology
• Biotechnology Seminar
• Career Exploration

Lab skill training include, but not limited to:

• Collecting, Organizing and Analyzing Data
• Use of Liquid Measurements
• Use of Centrifuge and Microfuge
• Solution Preparation and use of pH Meter
• Protein Quantitation and use of Spectrophotometer
• DNA Electrophoresis
• Restriction Analysis/DNA Fingerprinting
• Bacterial Transformation
• ELISA Immunoassay
• Separation of Proteins by Column Chromatography
• Use of Microscopes and the Hemocytometer

Biotechnology Job Seminar and Career Exploration training include, but are not limited to:

• History, language & culture of biopharmaceutical industry
• Employment and career pathways in the biomedical industry
• Job readiness and job seeking techniques (e.g. resumes, interviewing, soft-skills)
• Microsoft Office Suite & Google Apps

Frequent written reports and oral presentations are required to strengthen the student's communication skills and get them accustomed to public speaking. Examinations and quizzes are administered weekly to assess learned knowledge of presented material and determine need for remediation/tutoring intervention. Graduates are eligible to apply for up to 8 college credits of science elective through a prior learning assessment with Bunker Hill Community College.

Program graduates can continue to receive weekly job seeking and placement support, through one-on-one meetings or small-group seminars focused on improving job seeking skills and identify positions for which they were trained and/or aligned with their career pathway. Support strives to enhance the participants' skills, increasing motivation and self-confidence to persevere in the job seeking process.

Job Search Trainig activites provided within the STRIVE START (Success Through Attitudinal and Readiness Training) Workshop include 30 hours of live instruction and a minimum of 5 hours of Case Management over 5 weeks. Topics coverd include:

1. Workplace Etiquette: Punctionality, time manamgenet, positive mental attitude, professional communication skills, professional dress, acepting and applying constructive feedback, managing professional relationships, and teamwork

2. Job Search Skills: Understanding the hiring process and which employer skills meet industry needs, navigating job search website, completing job applications, completing a resume, partipating in mock interviews and practicing interview etiquette such as making a good first impression, how to dress and as indicated answer questions regarding past mistakes, gaps in employement or criminal records, and following up after an interview.

3. Financial Literacy Education: STRIVE partners with the Codman Square Neighborhood Development Center to bring financial literacy education during the workshop. Topics covered include financial goal setting, money management, banking, basic budgeting, managing and reparing credit, saving for financial goals, and the use of insurance.

4. Within the Case Management component, each STRIVE participant completes an extensive intake interview providing their Case Manager with information pertaining to their personal and employement history, they complete educational assessments, and they develop and Individualize Support service ("ISS") plan that outlines measurable goals. Participants meet with their Case Manager throughout the 5-week program to track their progress with goals and to recieve support with referrals to services that address educational, housing, social, and mental/medical health needs. In addition to making targeting referrals, the Case Manager may also coordinate with collaterals to monitor a participant's follow-up on the referrals and services put in place as indicated.

We will loan laptops to SNAP participants as needed for their job-search, education, and training activites. Additional participant supports may include assistance with covering costs for childcare, transportation, tests/fees, books/supplies, clothes/uniforms, These reimbursements will be supported by in-kind contributions during our initial 6 months of this contract in order to assess the needs of SNAP participants.

This program is offered remotely.

Job Retention services are provided to each graduate of the STRIVE START (Success Through Attitudinal and Readiness Training) Workshop once they begin employement. For SNAP-eligible clients, their Job Retention services will begin on the first day of their employment and continue for a minimum of 30 days and a maximum of 90 days thereafter. Employment is verified via pay-stubs or other types of verifications provided by the STRIVE client and/or the employer. 

Job retention activities may include on-the-job visits and/or regular communication with our clients and their supervisors. Job retention services typically occur weekly for up to 30 minutes in length for a minimum of 30 days or a maximum of 90 days. This strategy enables us to address any workplace issues, provide additional training, find new employment placements as needed, and provide coaching and support as our clients look to advance in positions and develop their careers.

This program is offered remotely.

We offer two levels of ESL classes ranging with student performance levels (SPL) of 1-6. English for Speakers of Other Languages classes strengthen the verbal, written and comprehension skills for those people most in need, raising confidence and employability in jobs and careers that allow for upward mobility.

Students receive 9 weeks of job readiness and job specific group instruction for an entry level job in Finance, particularly as a Bank Teller. They will receive skills training in banking which will include; Customer Service, Role of Bilingual Bank Teller, Banking Products and Sales, Introduction to Sales, Cash Handling, Counterfeit Currency, Check Handling, Check Holds, Compliance Regulations, Financial Vocabulary, Safety and Security and Building Relationships. In the soft skills component the classes include but are not limited to Resume Writing, Cover Letters, Interviewing, Communication, Time Management, Career Exploration, Customer Service, Work Values, Job Fairs, Financial Education, and Group Coaching.

This program will run two semesters (Sept. - Dec. 2020) (Jan. - May 2020). Classes will be Monday - Friday from 9am

- 1pm. Eligibility Criteria is; 18+, High School Diploma/GED, Able to work in US, English level of SPL 6 or above, No criminal record. The first semester will be focused on ESOL contextualized in preparation for Parapro test, and job readiness classes. Classes will include English writing and speaking, math, reading, practice tests as well as resume and cover letter writing, interviewing skills, communication, etc.

During the 2nd semester students will be in paid internships 3 days a week for 5 hours a day, college class, employment coaching, test prep review and job search.

We offer a 135 hour training over the course of 16 weeks for Information Technology. This is a collaboration with Lawrence Vocational School, MassHire, and Lawrence Partnership. This will prepare students for an entry level job in the field as well as to pass the A+ Certification which is industry recognized. The classes will be comprised of both job readiness and information technology specific skills training. There will be childcare provided on site.

Students that have not obtained a job at completion of the Bank Teller, Para-Educator or Para programs will be enrolled in Job Search. This will meet at least 1x a week in both individual and group formats. During this time we will work with the students on making a job search plan, applying for jobs online, interviewing and updating their resume

This program would offer job retention support by meeting with the individual at least 2x a month to discuss what is going well and what are their struggles on the job. At times there will be contact with the employer. We would work with client's on how to handle difficult situations on the job, job retention skills, communication, etc.

This is a 9-week program. The primary focus of the program is to provide students with basic digital literacy skills as well as job readiness skills to enable them to obtain entry level jobs that have a career ladder. Students will receive classes in Basic Digital Literacy including; Basic Computer terms Navigating Windows, Navigating the Internet, Email 101, Mobile Devices, Typing, Google Docs, Sheets and Slides, Microsoft Word, Excel and Power point, and Mail Merge. The Job Readiness classes will include Resume writing, Cover Letters, Thank You Notes, Interviewing Skills, Dress for Success, Communication, Conflict Resolution. All students will receive 2 Financial Literacy classes as well as individual Financial Coaching.

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Clinical Medical Assistant training program is designed to prepare individuals for entry level healthcare employment as nationally certified Clinical Medical Assistants. The course includes classroom instruction, hands-on lab work, CPR certification, soft skills training, and an externship experiential learning assignment. During the program, participants will learn all necessary materials to prepare for the national Clinical Medical Assistant certification exam through the National Health Career Association. Student will learn how to check patients in and out upon arrival and departure, answer phone calls and questions, assist providers with exams and procedures, administer injections or medications, work in the electronic health record (EHR), take patient vital signs, and perform EKG, phlebotomy, and laboratory procedures. All equipment, books, and study materials are provided to students. Participants are also provided with job search assistance and case management during and following training. After training, graduates will be well prepared for employment as Clinical Medical Assistants in a number of health care settings, including hospitals and health systems, physicians’ offices, clinics, urgent care centers and may work in general medicine or specialty practices. Wages for these positions in Central Massachusetts average $34,220 to $47,040 per year.  These credentials are seen as “stackable” credentials offering individuals with experience as Home Health Aides or Certified Nursing Assistants an opportunity to advance their careers. Clinical Medical Assistants benefit from first shift schedules, competitive salaries, and great employment benefits.

The Medical Administrative Assistant training program is designed to prepare individuals for entry level healthcare employment as medical administrative assistants, medical receptionists, medical secretaries and/or patient access representatives. The course includes classroom instruction, hands-on lab work, CPR certification, soft skills training, and an externship experiential learning assignment. Student will learn patient registration, medical terminology, typical medical policies, patient finance, guest relations, medical roles and responsibilities, how to handle medical emergencies, HIPAA compliance and medical records. Students will also receive instruction in Microcomputer Applications. All equipment, books, and study materials are provided to students.

Participants are also provided with job search assistance and case management during and following training. After training, graduates will be well prepared for employment as medical administrative assistants, medical receptionists, medical secretaries and/or patient access representatives. These skills are in high demand in a number of health care settings, including hospitals and health systems, physicians’ offices, clinics, long-term care facilities, surgery centers, ambulatory surgery centers, rehabilitation centers, and other types of healthcare areas. Wages for these positions in Central Massachusetts average $34,000 to $47,000 per year. These credentials are seen as “stackable” credentials offering individuals with experience as Home Health Aides or Certified Nursing Assistants an opportunity to advance their careers.

This training provides individuals with instruction in pre-trip, airbrakes, maneuvers, and road driving in preparation for the Commercial Driver’s License Class B written and road test. Training is provided through a subcontract with the New England Tractor Trailer School. Participants receive instruction necessary to pass their written permit testing for General Knowledge and Airbrakes exams and have the opportunity to take up to 3 road tests free of charge during the course. Local employer partners provide presentations on positions available in their organizations, including the City of Worcester Department of Public Works and Parks. Participants are also provided with job search assistance and case management during and following training. In Central MA, there is a high demand for individuals with Commercial Driver’s Licenses (CDL) at the Class B level. The average wage for CDL B Drivers is between $30,000 and $60,000 per year and there is no minimal educational attainment necessary for entry level positions. The MCRWB, through the Worcester Jobs Fund, is able to provide CDLB training in Worcester, MA to individuals who would otherwise face great barriers to attending training at one of the driving schools approximately one hour away from Central MA. With a CDL B license, graduates are able to find employment as drivers in delivery, waste disposal, road construction, bussing, and many more occupations.

The Worcester Building Pathways Pre-Apprenticeship Training program prepares individuals for careers as laborers, sheet metal workers, heat and frost insulators, roofers, plumbers, carpenters, electricians, elevator constructors, and operating engineers through a state-certified pre-apprenticeship training program. Participants are provided with instruction in construction math, blueprint reading, labor history, construction, apprenticeship, diversity and cultural competency, and road construction.

Participants complete OSHA 10 Training, Flagger certification, fall protection training, and CPR & First Aid Training. Participants also visit up to 10 apprenticeship training centers throughout Massachusetts to meet training directors, have tours of apprenticeship training facilities, and engage in hands-on activities in the various trades. All participants receive free personal safety gear including hard had, gloves, safety glasses, boots, and a safety vest. All tools and stock for all activities are provided to participants at no cost. Participants receive stipends of $25 per day throughout the course of training. Participants are also provided with job search assistance and case management during and following training. Through the pre-apprenticeship program, graduates will be well prepared to begin state-certified, apprenticeship training programs in the building trades. Wages of skills union building trades workers following apprenticeship average between $40,000 to $80,000 per year. Because of an expanding market and an aging workforce, the building trades industry is growing and looking for new apprentices. Many local contractors are required to meet diversity goals for minority and female workers and through programs like Worcester Building Pathways Pre-Apprenticeship Training program local individuals who have traditionally been underrepresented in the building trades are able to learn the skills necessary to begin careers in the industry.

The Google IT Support Specialist Program is designed to prepare individual for entry level IT employment as nationally certified Google IT Support Specialists and CompTIA A+ Certified techncians.  The course includes remote self-paced curriculum as well as live nstructor-led portions, all delivered remotely.  The course includes soft skills/work readiness training.  Students will complete the training in preparation for two seperate examinations: Google IT Support Specialist and TIAA+.  Te program will cover all necessary fees related to drug testing, curriculum delivery, testing fees, laptop, and WiFi hot spot. Participants are also provided with job search assistance and case management during and following training.   

The curriculum will include topics such as how to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service.  Additionally, students will learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging as well as how to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code.  

After training, graduates will be well prepared for employment as Help Desk Technicians in a number of different IT settings.  Wages for these positions average $43,470 per year, with opportunity for growth. These credentials are seen as “stackable” credentials offering individuals with experience as help desk specialists an opportunity to advance their careers with additional experience and/or education.

This program is offered remotely.

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The  Links Program at MCC is a comprehensive transition to college program that provides its target population of non-traditional learners with the academic, college-going and life skills necessary to attend a college degree or certificate program, and establish a career path. In addition to the coursework, the program includes intensive case management, monthly academic updates, and ongoing advising to ensure that each student develops and completes an Individualized Education and Career Plan; use of a cohort model whereby students complete core classes together, which creates a community of learners who are supportive of one another; and connection to MCC academic and financial aid advisors to ensure a positive, seamless transition to college certificate and degree programs.

To achieve its goal of a positive transition to college level programs, Links provides coursework that addresses the needs of its target audience including developmental pre-college requirements as well as the initial steps to earning college-level credits. Designed to meet the needs of adult and non-traditional students who have attended ESE adult education programs, the Links Transition to College Program offers week-day classes with a schedule that is planned so that students are only required to be on campus two days per week. The courses provided to the students in the Links Program are the same developmental math and writing classes, and the same Interdisciplinary seminars, First Year Experience and Career Exploration, as those taught mainstream at MCC. Links students can also fulfill the required college level English Composition I through the Links Program. A fundamental goal of the Links Program is to ensure that its students have established college level skills in math and English and fulfilled any needed developmental coursework by the completion of Links.

Although students may enter Links with the goal of completing a college degree, their ultimate objective is a job and career path with family sustaining wages. Healthcare is one example of a local in-demand industry that the Links Program helps students connect to, and advance in. For example, Links has helped students who came to the program to gain the math and writing skills to succeed in the entrance exam for the LPN training. Other examples include students who have earned their degrees in Nursing and Radiologic Technology at MCC as well as several students who had their academic start with Links and went on to earn a certificate through the college's Academy of Health Professions such as certificates as Nursing Assistants, Medical Receptionists, Medical OfficeAdministrators.

The program, which was originally offered only at the Bedford Campus, was expanded to the Lowell Campus in FY18 to enrusre that the population of this urban center had access as well and additional courses sections will be offered in Lowell during FY21.

NECAT's Culinary Arts Job Training Program helps students achieve personal transformation and long-term employment. We utilize a holistic 16-week training curriculum focused equally on culinary, social/emotional learning (SEL), job readiness and financial skill development. The topics covered in each of these areas include:

Culinary - safety and sanitation, culinary history, scaling / recipe conversions, food science, knife skills and the full range of cooking techniques

Job Readiness - career exploration, professional expectations, resumes, cover letters, elevator pitches, networking, online job search, applications, interviewing, etc.

Social/emotional - emotoinal regulation, self-awareness, conflict resoluation, listening for information, teamwork, accountability, mindfulness, motivation, etc.

Financial literacy - budgets, assets, banking, credit scores, preditory practices, etc.

Students gain real-world experience and regularly network with employers through on-site career fairs, culinary “stages” (shifts worked in professional kitchens) and events. In addition, we employ a

trauma-informed care model and have two case workers who support students both in and out of program hours; advocating for them, connecting them with resources and helping them stay focused on their goals.

Partner social service agencies provide wrap-around services to our students, in addition to referring the majority of participants to our program. Some of our most engaged partners include DTA, Access to Recovery and the Suffolk County Sheriff’s Department. We also work closely with a network of vetted employers that are committed to providing good wages and benefits, supporting our graduates in their early careers and maintaining positive work environments. Our closest partners sit on our Employer Advisory Council and include Encore Boston Harbor, SRV, NewBridge on the Charles, Whole Foods and Aramark.

Since our inception, we have enrolled close to 800 students in our Boston program.

The Covid-19 crisis has required NECAT to pivot. A once thriving food services industry is now crippled, among the most negatively impacted by the pandemic response effort. Many of our more than 500 graduates have been laid off, facing isolation, fear and financial hardship. Our current plan is to reopen in early July, in accordance with the Governor and Mayor’s recommendations. We are currently determining necessary changes to our class size, program duration and operations, and plan to return to normal when able. We will continue to communicate any changes with you as we learn more.

NECAT's Culinary Arts Job Training Program helps students achieve personal transformation and long-term employment. We utilize a holistic 16-week training curriculum focused equally on culinary, social/emotional learning (SEL), job readiness and financial skill development.

Our job readiness activities are comprehensive. In the classrooms, we conduct group work in the areas of career exploration, professional expectations, resumes, cover letters, elevator pitches, networking, online job search, applications, interviewing and more.

Students also recieve one-on-one support to refine their resume and cover letter, discuss appropriate job matching, search and apply for positions, mock interview and general coaching.

Students gain real-world experience and regularly network with employers through on-site career fairs, culinary “stages” (shifts worked in professional kitchens) and events. Our on-site career fairs occur every eight weeks and draw dozens of the region's best employers. Employers not only present to all attending students and graduates and conduct one-on-one interviews with them, but they meet with our program team to learn about each applicant's strengths to help determine fit.

We also work closely with a network of vetted employers that are committed to providing good wages and benefits, supporting our graduates in their early careers and maintaining positive work environments. Our closest partners sit on our Employer Advisory Council and include Encore Boston Harbor, SRV, NewBridge on the Charles, Whole Foods and Aramark.

NECAT’s Culinary Arts Job Training Program helps students achieve personal transformation, long-term employment and economic self-sufficiency. We utilize a holistic 16-week training curriculum focused equally on culinary, social/emotional learning (SEL), job readiness and financial skill development. We also take a number of steps to ensure that, once employed, students have the skills and support to retain their positions and advance in their fields.

Our career services team prepares students for the challenges that lie ahead, particularly through the often-challenging transition out of NECAT and into employment. Our team remains available to graduates for ongoing coaching and future employment needs. Currently, we track 30-day and 3-month job retention, with the goal of expanding to 6-month in near future. We work to maintain communication and strong relationships with both graduates and hiring employers.

The overarching goal of One Family’s Credential to Career Coaching program (C2C) is to help parents who are experiencing or at risk of homelessness identify pathways into family-sustaining careers, thereby breaking the cycle of poverty. To achieve this, C2C helps parents determine what career to pursue based on their skills and interests, where to obtain any necessary credentials, and how to finance their education or training. At the end of the program, each participant has created a detailed and actionable plan to enter a career that can support their family. C2C takes place over three intensive months, plus a year of follow-up coaching support to ensure each parent stays on track to their established goals. The program includes both group workshops (to convey foundational information on credentials and career paths) and one-on-one coaching (to apply this information and construct each participant’s individual plan). During FFY 2021, we anticipate running 5 cohorts of 10-20 parents. In past cohorts, just under 50% of the parents served were SNAP eligible. The program takes place in two key phases: “Exploration” and “Planning”. During the Exploration phase, participants work with their One Family coach to identify their skills and interests, and align them with careers that can support a family. This phase also builds up participants’ knowledge of the different types of credentials; the connection between credentials, career paths, and earnings potential; and the different types of universities and training programs, along with key metrics for evaluating them. After the Exploration phase, participants synthesize what they have learned and make decisions about credentials and career paths in the Planning phase. Herein, the focus shifts toward creating each parent’s personal roadmap, outlining the key steps they will follow to obtain their credential (if needed) and enter their chosen career. This includes creating a budget and planning to finance their credential; detailing the steps to apply and enroll in credential programs, including deadlines, key tasks, and resources needed; mapping how the credential will lead into their chosen career path; and planning considerations for common obstacles to success such as stress management, childcare, and transportation.

This program offers three levels of Adult Basic Education (ABE). Classes focus on the development of reading, writing, math, science, social studies, and computer literacy skills. Job readiness and soft skills modules are also incorporated into the curriculum. Topics include: resume and cover letter writing, interview skills, communication skills, and workplace etiquette.

Four levels of English for Speakers of Other Languages (ESOL) – SPL 1, SPL 2, and SPL 3/4. Students are taught contextualized grammar, civics, and math. Students also participate in conversation club, where volunteers have general conversation with students once a week to advance their oral skills.

Admin is a 6-week, full-time job readiness training program emphasizing academics, communication, computers, and employment skills. Participants spend 6 weeks in training focusing on soft skills, communication, business writing and professionalism, introduction to working in health care, customer service skills, work readiness skills, and computer skills. Graduates access employment opportunities and internships at Partners Healthcare, Brigham and Women’s Hospital, Tufts Health Plan, Boston Medical Center, and Harvard Pilgrim Insurance.

A 3-week, part-time workshop series focusing on work readiness skills, including interviewing, resume writing, computer skills, and communication. Graduates obtain positions with our employer partners or additional skills through employer partners in healthcare industry.

The HEART Consortium CNA program is a six-week, full-time training that prepare participants to work as Certified Nurse's Assistant in a variety of healthcare institutions, such as Brigham and Women's Hospital. This program is in partnership Roxbury Community College for the training and Mass General Brigham facilitates the job placement process. Participants will take classes in Medical Terminology, HIPPA regulations, Role Expectations, and Essential Skills. Approximately mid-training, participants will take clinical classes for one week, in which they learn how to take vitals, temperature, and other skills needed to monitor patients. Clinical training requires participants to practice on one another, and attend a classroom that is set up like a hospital room with a dummy to get more real-life practice. If a participant does not get placed for whatever reason, Project Hope works with them to find an alternative job placement. Case management services are provided for all the participants, which includes help with housing, transportation, food, laptops, and meeting other basic needs that arise. In addition, Project Hope case management services will be provided for a full year after job placement for added support and higher success rate.

12 week job retention support post job placement and additional support to reach new or other career pathway goals. Family Partners use an online Project Hope assessment to obtain information about participant's employment status, future goals, and basic needs. Monthly follow-ups are done via email, phone, or mail alternating among groups of alumni and prioritizing those with the highest needs.

Home Health Aide Program provides services focused on the literacy and workplace basic skills training needed to gain employment in the Health Care field. Curriculum is developed by College/Nursing department. College will employ multiple methods to increase outreach and ensure retention. We will emphasize educational needs of each learner, and involvement of job readiness at every stage of the process that will be incorporated into the program in order to guarantee that the learners will continue to study until they have met their educational and career goals. Upon program completion students will be offered employment through a local partner agency.

This is a free program offered via a funding with United Way of Greater Plymouth County. Completing this HiSET/GED preparation course will help students earn a high school equivalency diploma. The course covers Reading, Writing, Science, Social Studies and Math. Successful completion of this program will help adult learners prepare for their next step, either with college, further training, employment or job placement.

This course provides students with the theory and entry-level skills necessary to safely provide basic nursing assistant level care in a long-term care facility, acute care facility or home health care agency. Students learn the role and responsibilities of the nursing assistant and home health aide within the health care team, including patient and residents rights, professionalism, communication skills, basic body structure and function, common disorders, rehabilitation and restorative care, infection control and safety, special care concerns, and basic patient care skills, including vital signs. Upon completion of classroom and skills practice laboratory learning and competency testing, students participate in a clinical rotation at a skilled nursing facility, under the supervision of a registered nurse.

Upon successful completion of this course and successfully passing the state nurse aide competency examination, students are prepared to seek entry-level employment as a certified nursing assistant (C.N.A.) and home health aide.