Current Providers

Upon completion of the ESL for Customer Service job training program and entering employment, participants will receive individual job retention services from the BCNC employment specialist for at least one year. Follow-up primarily consists of office visits, but may include emailing, phone calls, text messaging, and workplace visits as needed. At a minimum, contact is weekly for the first month, monthly for the next five months, and every two months thereafter. The goal is to maintain regular contact for two years post-hire.

The ESL for Customer Service job training program improves the employability of unemployed or underemployed low-income adult immigrants with limited English proficiency by providing eight weeks of training in customer service and general workplace skills integrated with ESOL instruction. The training also covers applying to jobs online and successfully interviewing for jobs. Outside of the classroom, participants will have opportunities to visit local employers, learn from guest speakers, and attend small recruiting events. Upon completion of the training, participants will be ready to enter and retain employment as sales associates, cashiers, bank tellers, baristas, food service workers, and a variety of other customer service roles.

The ESL for Customer Service job training program enhances the job readiness of unemployed or underemployed low-income adult immigrants with limited English proficiency through instruction in finding and applying to jobs online, preparing resumes and other application materials, and interviewing for jobs. Participants will also meet weekly with a career counselor and/or the employment specialist to receive one-on-one job placement services.

CCCC’s English as a Second Language (beginner) class offers non-native speakers of English the communication skills needed to confidently express themselves, whether it’s at work or for personal growth. Students in the beginning ESL course will learn basic vocabulary, grammar, pronunciation, listening strategies, reading skills, and writing skills. An ESOL pre-assessment may be required prior to acceptance into this course. Course Objectives/Outcomes: Upon successful completion of this course students will be able to successfully converse in basic English with topics that impact their day to day lives, such as introductions, health visits, job interviews, shopping, asking for directions, and household needs. Instructional Methods: Instructor-led classroom style, one-on-one and group conversations, interactive student activities, and individual work time.

The PACT (Program for Adult College Transition) offers a pathway to college for non-native English speakers and students who have a GED/HiSET or adult diploma. The program allows students to take two courses at CCCC free of cost and receive additional support services and advising to transition to college programs. PACT students enroll in College 101 (COL101)(3 credits): The College Experience, a first year success course, and a computer Applications course (GIT110)(3 credits), which covers use of the personal computer in various business settings. The course utilizes a lab/lecture environment is used to enable students to learn the Windows operating system and Microsoft Office for word processing, spreadsheets, databases, and presentation graphics. Students are introduced to the software and then progress through various challenging assignments, including integrating applications. Basic concepts in Internet usage and email are an integral part of this course. In addition, PACT participants are encouraged to attend workshops that focus on academic planning, career exploration, and financial aid.

Center for New Americans teaches free classes in English for Speakers of Other Languages (ESOL). Classes are offered at three levels of proficiency, ranging from beginner to intermediate to high intermediate. ESOL classes include instruction in civics, navigating U.S. systems, digital literacy, and career preparation. As part of the Center for New Americans’ ESOL program, students meet with an Education & Career Advisor who connects them to community resources, such as healthcare and housing, and also drafts a plan based on the student’s goals. The advisor helps the student to draft a resume, search and apply for jobs, and prepare for job interviews. The Center for New Americans also accompanies students to the Career Center and other workforce partners, such as the Valley Community Development Corporation.

Center for New Americans teaches free classes in English for Speakers of Other Languages (ESOL). Classes are offered at three levels of proficiency, ranging from beginner to intermediate to high intermediate. ESOL classes include instruction in civics, navigating U.S. systems, digital literacy, and career preparation. As part of the Center for New Americans’ ESOL program, students meet with an Education & Career Advisor who connects them to community resources, such as healthcare and housing, and also drafts a plan based on the student’s goals. The advisor helps the student to draft a resume, search and apply for jobs, and prepare for job interviews. The Center for New Americans also accompanies students to the Career Center and other workforce partners, such as the Valley Community Development Corporation.

The CDA is a national credential that is “the best first step” in professional qualifications in the early childhood field. Applicants for the CDA are required to complete 120 training hours, 480 hands-on hours in an infant/toddler classroom, preschool classroom, or family childcare home, take an exam, and have a verification visit to review requirements/observe in the classroom setting. CAI offers training opportunities to meet the 120 hours and, if needed, the 480 hands-on infant/toddler or preschool classroom hours. Specific trainings include (minimum of 10 hours in each of the following topics): • Planning a safe and healthy learning environment • Advancing children’s physical and intellectual development • Supporting children’s social and emotional development • Building productive relationships with families • Managing an effective program • Maintaining a commitment to professionalism • Observing and recording children’s behavior • Understanding principles of child development and learning. Beyond hard skills training, CAI offers soft skill training with financial literacy, job readiness, time management, problem-solving, and access to multiple support services through Community Action program. CAI support services include case management, child care, transportation, adult educational supports, food, and eligibility determination for additional services.

CAI is partnering with New England Tractor Trailer School (NETTS) to provide 20 hours of permit preparation and 40 hours of classroom/hands-on training for participants to obtain the Class B CDL with Airbrake endorsement. The training includes the required background check and DOT physical exam. There is also opportunity for participants to complete an additional 40 hours of classroom/hands-on training to get the school bus and passenger endorsements. Specific trainings include: • 20 hours permit preparation classroom training • After the permit a minimum of 40 hours combined training behind the wheel and classroom training Beyond hard skills training, CAI offers soft skill training with financial literacy, job readiness, time management, problem-solving, and access to multiple support services through the Community Action Program. CAI support services include case management, child care, transportation, adult educational supports, food, and eligibility determination for additional services.

YouthBuild provides an on-site educational component providing students with instruction focusing on improving numeracy and literacy levels, preparing students for the HiSET exam, which is the high school equivalency degree attainment, and preparation for post-secondary education. Individualized student learning plans are developed based on assessment of the student’s subject knowledge, basic skills level, high school equivalency test readiness, and learning style. The Massachusetts Adult Proficiency Tests, as well as the TABE (Test of Adult Basic Education), are used to assess students’ progress and to measure numeracy and literacy gains. The Steck-Vaughn® High School Equivalency Practice Tests are used to evaluate the student’s readiness to take the official High School Equivalency Test. When students have mastered their skills and are prepared to take the high school equivalency test, our partners at the Lowell Adult Education Center administer the exam.

YouthBuild provides construction skills training to all students enrolled in the program. Occupational training, focused on construction, is accomplished through vocational classes taught by qualified instructors, hands-on instruction in our onsite workshop or at partner training sites, or worksites supervised by YouthBuild construction staff.

Ten percent of the YouthBuild academic portion is considered supplemental instruction and offers training which differs from that of a traditional high school. This instruction focuses on life skills, career-readiness, computer literacy, post-secondary planning and leadership development through service-learning activities. Subjects include budgeting, conflict-resolution, resume-writing, interviewing skills, Microsoft Office training, personal accountability and effective goal-setting. This portion of the program is offered for a full day, once a week, during the occupational training two-week cycle. YouthBuild integrates the Massachusetts Association of Community Action Programs (MASSCAP) Job Readiness curriculum as part of the supplemental instruction. This interactive curriculum, which incorporates classroom and independent study, includes educational activities in self-exploration, career readiness skills, entering the workforce, communications and interpersonal skills, financial literacy, and job search and retention. Participants also receive individual guidance from the YouthBuild Case Worker in the technology of job searching in the 21st century. Career Exploration: Each participant will meet with their Case Worker to consider possible career paths. They work with the Case Worker to develop and refine a plan to achieve their goals.

Foot in the Door is a 14-week training program in which participants receive training modules consisting of Career Pathway and Exploration, Workplace Readiness, Employability Preparation, and Financial Literacy. This curriculum was delivered by Training Workforce Options as a collaboration between Holyoke Community College and Springfield Technical Community College. The curriculum was created to address workforce needs and promote strategic economic development in the region. In partnership with the 111 referral agencies, we work to remove the typical barriers, such as transportation and daycare, which may prohibit women from participating. When the women complete the course, they are provided a national workforce readiness certificate, guaranteed an interview, and a suit to wear to the interview.

Vocational skills training in commercial cleaning, landscaping, interior painting, and graffiti removal disciplines. In addition, job preparation training is provided in the form of career resources, job interviewing, computer training, and money management classes and soft skills. These work and life skills are provided by the Case Manager. Vocational training is provided by the Crew Supervisor. Job preparation training is also provided by the Training Specialist and class facilitators. The program is managed by the Individual Workforce Manager.

The Training-to-Work (TTW) program is a Southeastern, MA-based, Recovery Coach training program designed to prepare minority individuals in recovery who are disconnected from the workforce for a career as a Recovery Support Coach in primary and behavioral health settings, treatment and residential facilities, and community based recovery programs. Understand the role of Coach, Recovery Coach Academy, supervised internship and access to add-on classes to prepare for state certification. Training is delivered through a combination of readiness assessment activities at a Recovery Support Center, the Baltimore Pipeline Curriculum, a week-long Recovery Coach training, 500-hour field placement, weekly field placement supervision and participation in a Reflective Practice. TTW will offer seminars to assist participants with job readiness and academic skills, functional reading, arithmetic, computer skill, data entry into electronic health records, and wellness focused writing skills (wellness plans, progress notes, summaries, etc.).

This House of Peace & Education Inc. (HOPE) program provides job skill training to clients who are seeking employment. This 8-week business skills training, clerical, and data entry focuses on computer skills and the ability to work within an office environment. Students are typically placed in internships in local businesses, once the classroom portion is completed. HOPE uses a Microsoft office text to train the students to use the Microsoft Office Suite program. Real world assignments are prepared throughout the curriculum so that students experience writing emails, letters, developing spreadsheets, and other common office or data entry tasks. The students volunteer in HOPE’s office environment as part of their class, allowing students to practice the skills as they are learning, resulting in mastery. This program serves as a point of entry into HOPE Job Readiness Programs.

To help prepare qualifying applicants for work in the community we provide the opportunity for some participants to have an apprenticeship at HOPE. This is ideal for candidates who have gaps in employment or little employment experience. It helps them become more familiar with a work environment, what is expected, and how to apply classroom skills to real life situations. The work will vary depending on the goals of the client, the work available, and their skills. It may involve learning skills in our boutique, coffeeshop, child development programs, or administrative office. The skills reinforced will be attendance, communications, dealing with stress, working with other people, skill retention, and follow through. Once leaving this program clients will have additional skills and experience to add to their resume, and they will have the opportunity to have a recommendation from the supervising staff person. During daily 1hour period those clients participating in Skills Training also participate in the apprenticeship program getting an introduction to food / customer services and sales. There are several employment tracks: Child Care; Retail/Food Service; or Administrative Office This program has a prerequisite of being enrolled in HOPE Job Skills Training Classroom model or Independent Study model

The House of Peace & Education Inc. (HOPE) job placement coordinator works with clients to perform an inventory of their skills and interests to determine the most advantageous direction for them to pursue employment. Job placement takes the computer and soft skills and applies them to the job search process. Working with local businesses, employers, and community groups, we expose the clients to a variety of experience including mock interviews to build their confidence and skills prior to sending them on interviews and to job fairs. The coordinator then connects the participants to various websites, newspaper classifieds, and job fairs. If the participant transferred from our job readiness training class, they will have an updated resume and cover letter template. If the student doesn’t have these documents, the coordinator will work with them to update them. Assistance with scheduling, filling out applications, and interviews is provided with these clients. This program has a prerequisite of being enrolled in HOPE Job Skills Training Classroom model or Independent Study model.

For those participants who have found employment HOPE works one on one with them to ensure they are applying the skills they learned to the real world setting of employment. This support can vary from simple check in through phone calls or visits to more intense on the job support and training. The amount of time depends on the need of the client. This program has a prerequisite of being enrolled in HOPE Job Skills Training Classroom model or Independent Study model.

This program is a comprehensive job readiness course. Content is geared toward the English communication skills of the client. All four communication skills are addressed in the program (reading, writing, listening, and speaking).

English for Advancement (EFA) is designed to serve individuals on ABE/ESOL waitlists, with low to intermediate English skills, who may be working in lower-wage jobs and have few options for acquiring the education, skills, and credentials needed to move on to higher-paying jobs. The primary program component will be multiple levels of classroom-based VESOL of a fixed duration, designed to lead to participants entering career ladder employment or occupational skills training leading to employment and can be taken in four different locations, Boston, Lynn, Lowell and Lawrence.

This comprehensive 10-month education and occupational training program provides academic remediation and enrichment leading to a high school diploma or HiSet certificate, and intensive construction skills training leading to construction industry recognized credentials including the HBI-PACT and OSHA certificates. Participants also participate in career readiness and life skills seminars throughout the duration of the program. Students will also prepare for the MCAS and develop an academic portfolio. They will have the opportunity to earn a MCAS, PACT, OSHA or HiSET certificate.

This 32-week intensive occupational skills training includes 16 weeks of classroom academic technical instruction, then 300 hours over 16 weeks of an internship experience in the IT support occupation at partnership employers. Career Readiness/Workforce preparation seminar will run concurrent throughout the duration of the full program. The training will cover IT help desk concepts, operating systems and software, computer hardware and support, networking technologies, and customer service training. Participants will also work on building soft skills like good communication and project management.

This intensive occupational skills training includes classroom academic instruction, and laboratory skills training. Instruction and lab training includes, but is not limited to: Fundamentals of Chemistry, Fundamentals of Biology, Biotechnology Seminar, and Digital Literacy. There is also a section devoted to developing lab soft skills like measurement and data analysis. Finally, there is a Biotechnology Job Seminar and Digital Literacy training which includes career pathway development, an overview of the biopharmaceutical industries history and more.

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will: • become a MassHire Career Center member (for free!) and register through mass.gov/jobquest; • attend an orientation; • meet with the job counselor for a career readiness assessment; • receive transportation assistance if needed; and • participate in weekly and monthly activities that may include: JOB COACHING Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry. WORKSHOPS & TRAINING You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want. JOB SEARCHING Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work. NETWORKING Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Worcester Building Pathways Pre-Apprenticeship Training program offers hands-on instruction in a wide-range of building trades apprenticeship instructors both at their respective training locations and at Worcester Technical High School including bricklayers, painters, laborers, sheet metal workers, heat and frost insulators, roofers, plumbers, carpenters, electricians, elevator constructors, and operating engineers. Participants complete OSHA 10 Training, Flagger certification, fall protection training, and CPR & First Aid. Participants also receive instruction in construction math, blueprint reading, labor history, construction, apprenticeship, diversity & cultural competency, and road construction. Participants also visit up to 10 apprenticeship training centers throughout MA to meet training directors, have tours of facilities, and engage in hands-on activities in the various trades. All participants receive free personal safety gear including hard had, gloves, safety glasses, boots, and a safety vest. All tools and stock for all activities are provided to participants at no cost.

This training provides individuals with instruction in pre-trip, airbrakes, maneuvers, and road driving in preparation for the CDL Class B written and road test. Participants receive instruction necessary to pass their written permit testing for General Knowledge and Airbrakes exams and have the opportunity to take up to three road tests free of charge during the course. Local employer partners provide presentations on positions available in their organizations, including the City of Worcester Department of Public Works and Parks.

The EKG & Phlebotomy Training program is an upcoming program. EKG Technicians perform cardiac diagnostic tests on patients in healthcare settings and Phlebotomists are responsible for drawing blood from patients for tests, transfusions, donations and research. Both of these health professionals are in demand in a number of healthcare settings including hospitals, physicians’ offices, rehabilitation centers and clinical laboratories. The instruction for this program is provided through a subcontract with the Fieldstone School and is connected with several employer partners. Students learn a variety of techniques, such as drawing blood from veins, or performing heel or finger sticks. Students complete approximately 100 live draws during class and complete approximately 200-300 live draws during their three clinical weeks. After training, graduates benefit from flexible schedules, competitive salaries, and great employment benefits. These skills are in high demand in a number of health care settings, including hospital specialty departments, physicians’ offices, cardiac rehabilitation centers or clinical laboratories, and health maintenance organizations or clinics.

The Medical Administrative Assistant training program is designed to prepare individuals for entry level healthcare employment as medical administrative assistants, medical receptionists, medical secretaries and/or patient access representatives. The course includes classroom instruction, hands-on lab work, CPR certification, soft skills training, and an externship experiential learning assignment. Student will learn patient registration, medical terminology, typical medical policies, patient finance, guest relations, medical roles and responsibilities, how to handle medical emergencies, HIPAA compliance and medical records. Students will also receive instruction in Microcomputer Applications. All equipment, books, and study materials are provided to students. Participants are also provided with job search assistance and case management during and following training. After training, graduates will be well prepared for employment as medical administrative assistants, medical receptionists, medical secretaries and/or patient access representatives. These skills are in high demand in a number of health care settings, including hospitals and health systems, physicians’ offices, clinics, long-term care facilities, surgery centers, ambulatory surgery centers, rehabilitation centers, and other types of healthcare areas. Wages for these positions in Central Massachusetts average $34,000 to $47,000 per year. These credentials are seen as “stackable” credentials offering individuals with experience as home health aides or certified nursing assistants an opportunity to advance their careers.

The Links Transition to College program at MCC is a comprehensive transition to college program that provides its target population of non-traditional learners with the academic, college-going and life skills necessary to attend a college degree or certificate program, and establish a career path. In addition to the coursework, the program includes intensive case management, monthly academic updates, and ongoing advising to ensure that each student develops and completes an Individualized Education and Career Plan; use of a cohort model whereby students complete core classes together, which creates a community of learners who are supportive of one another; and connection to MCC academic and financial aid advisors to ensure a positive, seamless transition to college certificate and degree programs. Designed to meet the needs of adult and non-traditional students who have attended ESE adult education programs, the Links Program offers week-day classes with a schedule that is planned so that students are only required to be on campus two days per week. The courses provided to the students are the same developmental math and writing classes, and the same Interdisciplinary seminars, First Year Experience and Career Exploration, as those taught mainstream at MCC. Currently the program is being offered on the Bedford Campus and will be expanding to offer classes at the downtown Lowell campus later in the academic year.

Mujeres Unidas Avanzando (MUA) offers English for Speakers of Other Languages (ESOL) serving low-income Latina women. Content includes: Transition English/Academic Prep. English, the four modes of communication (reading, writing, speaking and listening skills) which are incorporated into a curriculum with topics related to civics and activities geared to support learner goals of college, employment for the first time, and advanced employment, as they assume next steps after completion of MUA’s program.

The Hi-SET program will prepare students to take the five online subject exams to obtain their High School Equivalency. Students will have the option to enroll in a second course, such as the career skills class, English for Speakers of Other Languages (ESOL), and computers. The goal of the project is to provide low-income Latinas who have dropped out of school, the coursework and training to pass the HiSET, develop computer skills, and assume next steps — be it employment, college, or job training.

Two levels of computer training — beginning and intermediate/advanced — to teach students Internet navigation and Microsoft Office. Through completion of the course students will gain the ability to respond to online job applications, gain a mastery of Microsoft Office, and be better prepared to continue their career path to college, a full time job, job training or whatever their career goals might be.

75-hour training for students to train as Home Health Aides (HHAs); this includes placement with one of MUA’s job partners-Touched by An Angel or Guardian Health Care. At MUA, the objectives of our bilingual Feels Like Home (HHA) program are to train women to: • Describe the role of the home health aide; outline the responsibilities involved in caring for homebound patients; and differentiate the home health aide's role from other care providers. • Explain how to create a safe environment for the home health aide and the patient by identifying and describing OSHA regulations and other safe care requirements. • Identify and describe proper communication skills with patients, families, other healthcare providers, and insurance companies. • Describe typical duties and care responsibilities for patients of all ages and levels of health, with a focus on identifying issues and care concerns for specific populations. • Identify credible sources of dietary information and describe how to plan, purchase, store, and serve food to patients with different dietary restrictions and health concerns. • Identify and describe specific care regimens performed by the certified nursing assistant and home health aide. • Identify and describe exercises designed to help patients gain and maintain strength and flexibility. • Explain how to take and record vital signs and collect bodily specimens for testing. Enrollees will receive career and educational counseling and planning; social service referrals such as assistance with obtaining food, housing, and clothing; and free, onsite child care at MUA. Touched by An Angel and Guardian Healthcare are partners of Peak Medical Academy and MUA to place HHAs throughout the Boston area.

NECAT delivers an engaging curriculum that teaches culinary theory, nutrition, knife skills, food safety and sanitation, and advanced cooking and baking techniques. Students also study for and take the industry-required ServSafe Manager exam. Students who achieve the minimum performance and attendance requirements graduate with a Culinary Arts certificate.

Ten hours per week is dedicated to coaching students through career exploration, the job search process, resume writing and interviewing, and identifying employment opportunities well-suited for their needs, interests, and abilities. Students complete culinary stages (working a shift as a form of interview) with at least three different employers, and work at many different catering and community events during their time in the program. The goal is for them to add relevant experience to their resumes, network with potential employers, and gain first-hand knowledge of different work environments before selecting their permanent jobs. We also provide extensive job readiness and life skills training in the areas of conflict resolution, teamwork, accountability, and more, as well as access to wrap-around social services and community resources, to ensure students are ready to begin work upon the completion of our program.

Upon program completion, NECAT’s career services director tracks job retention of employed graduates at the 30, 60, 90 and 180-day marks. If, for some reason, a graduate is struggling in their job or leaves their job, we also help them secure a new position. We conduct biweekly phone calls with both the graduates and employers to solicit feedback from both sides. Job retention is an indicator that we use to measure the effectiveness of our program and to ensure individual success for our graduates.

The overarching goal of One Family’s Credential to Career (C2C) program is to help low-income parents identify pathways into family-sustaining careers that will break the cycle of poverty. To achieve that end, C2C is designed a program to help participants determine what careers to pursue, where to obtain any necessary credentials and, if needed, how to finance education or training. At the end of the program, each participant has created a detailed and actionable plan to enter a career that can support their family. Content is delivered in two major phases (Career Exploration and Career Planning), and within each phase are three main topics - What Career?, What Credential?, What School?, and How to Pay, How to Start, How to Succeed, respectively.

This program offers three levels of Adult Basic Education (ABE). Classes focus on the development of reading, writing, math, science, social studies, and computer literacy skills. Job readiness and soft skills modules are also incorporated into the curriculum. Topics include: resume and cover letter writing, interview skills, communication skills, and workplace etiquette.

Two levels of English for Speakers of Other Languages (ESOL) – Student Performance Levels (SPL) 4/5 and 6/7. Students learn grammar, civics, math and speaking skills.

CPHP is a 12-week, full-time job readiness training program emphasizing academics, communication, computers, and employment skills. Participants spend 12 weeks in health care training focusing on soft skills, communication, business writing and professionalism, introduction to working in health care, customer service skills, work readiness skills, and computer skills. Graduates of the program gain access to employment opportunities and receive referrals to Brigham and Women’s Hospital, Tufts Health Plan, Boston Medical Center, and the PCWD training track.

A 5-week, part-time workshop series focusing on work readiness skills, including interviewing, resume writing, computer skills, and communication. Graduates obtain positions with our employer partners or additional skills through PCWD or CPHP.

The program consists of 6 weeks of classroom training including training in Malden at the Academy of Health Care and 1 week of clinical rotation at Spaulding Rehabilitation Hospital. Upon completion graduates are placed into CNA position within the Spaulding Rehabilitation system.

Provide Home Health Aid services focused on the literacy and workplace basic skills training needed to gain employment in the Health Care field. Curriculum is developed by the College/Nursing department. The College will employ multiple methods to increase outreach and ensure retention. We will emphasize educational needs of each learner, and involvement of job readiness at every stage of the process that will be incorporated into the program in order to guarantee that the learners will continue to study until they have met their educational and career goals.

This free 120 hour course provides students with the necessary theory and entry-level skills to safely provide basic nursing assistant care in long-term care facilities, acute care facilities or home health care agencies. This program provides tuition, textbooks, supplies, voucher for childcare, free gas pass, participation in the BOUNCE program. Upon successful completion of this course students will be eligible to take the MA Certified nurse assistant exam.

Roca services are delivered as part of Roca’s larger Intervention Model. This program is designed for young people of different educational backgrounds and progresses at a rate that works for them. The program is taught in non-sequential sessions or builds up based on what different participants of the program need.

Roca began to structure its programming to not only engage participants into vocational fields but will teach them the basic skills that are needed for furthering vocational training. Roca’s Intervention Model has four key components: 1) relentless outreach; 2) transformational relationships – or intensive case management; 3) stage based programming; and 4) engaged institutional partnerships. As part of this programming, Roca offers on- and off-site paid work experience and on-the-job skills training in commercial cleaning, landscape maintenance, building maintenance, and interior painting.

Roca provides pre-vocational readiness programming targeted to each young person’s ability and readiness to learn including: Custodial Arts, Culinary Arts, Construction, Retail, Customer Service, Cosmetology/Barbering, Introduction to Precision Machining, Introduction to Metal Fabrication, Carpentry, Basic Electricity and Financial Literacy.

Roca’s integration of employment readiness and pre-vocational training into the alternative adult education program is focused on helping young people acquire the basic knowledge and skills that are prerequisites to successful employment. Job Readiness Training will address all aspects of preparing for unsubsidized employment, from workplace communications to preparing for job interviews.

Roca’s goal is to move people through each training component with the goal of moving them into long term, unsubsidized employment. To support this work, participants work with Roca’s Job Developer. Roca’s Employment Specialists work one-on-one with enrolled participants to provide guided job search activities with the goal of unsubsidized, permanent job placement in the community.

Following job placement, Roca provides job retention and advancement services for up to 2 years. This support, provided by Youth Workers and our Employment Specialist, is laser-focused on ensuring that participants are not only retaining employment but are continuing to advance their skills and achieving the individual goals that will move them toward economic independence. Roca will provide ongoing retention and advancement services for a minimum of two years after placement. For the first six months (or until the young person has achieved six months of job retention), these services will be provided by the youth worker, who will see the participant a minimum of two to three times per week (not counting the young person’s participation in programming.) Following this six month period, the participant technically graduates from Roca, but continues to receive retention and advancement services from Roca for an additional two years.

Roca services are delivered as part of Roca’s larger Intervention Model. This program is designed for young people of different educational backgrounds and progresses at a rate that works for them. The program is taught in non-sequential sessions or builds up based on what different participants of the program need.

This program teaches participants the basic skills that are needed for furthering vocational training. As part of this programming, Roca offers on- and off-site paid work experience and on-the-job skills training in commercial cleaning, landscape maintenance, building maintenance, and interior painting.

Roca provides pre-vocational readiness programming targeted to each young person’s ability and readiness to learn including: Custodial Arts, Culinary Arts, Construction, Retail, Customer Service, Cosmetology/Barbering, Introduction to Precision Machining, Introduction to Metal Fabrication, Carpentry, Basic Electricity and Financial Literacy.

Roca’s integration of employment readiness and pre-vocational training into the alternative adult education program is focused on helping young people acquire the basic knowledge and skills that are prerequisites to successful employment. Job Readiness Training will address all aspects of preparing for unsubsidized employment, from workplace communications to preparing for job interviews.

Roca’s goal is to move people through each training component with the goal of moving them into long term, unsubsidized employment. To support this work, participants work with Roca’s Job Developer. Roca’s Employment Specialists work one-on-one with enrolled participants to provide guided job search activities with the goal of unsubsidized, permanent job placement in the community.

Following job placement, Roca provides job retention and advancement services for up to 2 years. This support, provided by Youth Workers and our Employment Specialist, is laser-focused on ensuring that participants are not only retaining employment but are continuing to advance their skills and achieving the individual goals that will move them toward economic independence.

Roca services are delivered as part of Roca’s larger Intervention Model. This program is designed for young people of different educational backgrounds and progresses at a rate that works for them. The program is taught in non-sequential sessions or builds up based on what different participants of the program need.

This program teaches participants the basic skills that are needed for furthering vocational training. As part of this programming, Roca offers on- and off-site paid work experience and on-the-job skills training in commercial cleaning, landscape maintenance, building maintenance, and interior painting.

Roca provides pre-vocational readiness programming targeted to each young person’s ability and readiness to learn including: Custodial Arts, Culinary Arts, Construction, Retail, Customer Service, Cosmetology/Barbering, Introduction to Precision Machining, Introduction to Metal Fabrication, Carpentry, Basic Electricity and Financial Literacy.

Roca’s integration of employment readiness and pre-vocational training into the alternative adult education program is focused on helping young people acquire the basic knowledge and skills that are prerequisites to successful employment. Job Readiness Training will address all aspects of preparing for unsubsidized employment, from workplace communications to preparing for job interviews.

Roca’s goal is to move people through each training component with the goal of moving them into long term, unsubsidized employment. To support this work, participants work with Roca’s Job Developer. Roca’s Employment Specialists work one-on-one with enrolled participants to provide guided job search activities with the goal of unsubsidized, permanent job placement in the community.

Following job placement, Roca provides job retention and advancement services for up to 2 years. This support, provided by Youth Workers and our Employment Specialist, is laser-focused on ensuring that participants are not only retaining employment but are continuing to advance their skills and achieving the individual goals that will move them toward economic independence.

The First Source Jobs Program provides job search support to job seekers who face barriers to employment. We work with participants to identify and address barriers to employment, and to provide training to learn the skills needed to conduct an effective job search. This includes how to conduct online job searches, how to utilize and expand someone’s network, resume and cover letter writing training, interview practice/mock interviews, and workplace communication etiquette training.

The First Source Jobs Program provides job search support to job seekers who face barriers to employment. We work with participants to identify and address barriers to employment, and to provide job search assistance, job application assistance, job placement, post-placement support, and case management.

• Individual meeting with a case manager • Work history assessment • Career development plan • Resume preparation and revision • Interview practice with feedback • Job search strategy and assistance • Completion of employer contact record