Current Providers

The ESL for Customer Service Job Training Program improves the employability of unemployed or underemployed low-income adult immigrants with limited English proficiency by providing eight weeks of training in customer service and general workplace skills integrated with ESOL instruction. The training also covers applying to jobs online and successfully interviewing for jobs. Outside of the classroom, participants will have opportunities to visit local employers, learn from guest speakers, and attend small recruiting events. Upon completion of the training, participants will be ready to enter and retain employment as sales associates, cashiers, bank tellers, baristas, food service workers, and a variety of other customer service roles. 

The ESL for Customer Service Job Training Program enhances the job readiness of unemployed or underemployed low-income adult immigrants with limited English proficiency through instruction in finding and applying to jobs online, preparing resumes and other application materials, and interviewing for jobs. Participants will also meet weekly with a career counselor and/or the employment specialist to receive one-on-one job placement services. 

Upon completion of the ESL for Customer Service Job Training Program and entering employment, participants will receive individual job retention services from the Boston Chinatown Neighborhood Center employment specialist for at least one year. Follow-up primarily consists of office visits, but may include emailing, phone calls, text messaging, and workplace visits as needed. At a minimum, contact is weekly for the first month, monthly for the next five months, and every two months thereafter. The goal is to maintain regular contact for two years post-hire. 

Working with a case manager to search on different job search sites for jobs that match the individual’s skill set and assistance with writing resumes and cover letters. 

This program will involve assisting participants with search for jobs, refine or write a new resume, write a cover letter and submit applications at the Milford location. Being located in Milford for the last year, the need for employment training, education and job search has become apparent. Having three staff members who will be providing the services will allow a caseload of approximately 6 participants total at a time. This program does not have a set schedule. It will be provided on a rolling admissions basis for participants who request the services as they will be completed on a one on one basis. The participants will typically meet on a weekly basis for an hour appointment to search for jobs, refine or write a new resume, write a cover letter and submit applications. Participants will also be provided with access to computers to complete some of the tasks on their own when they feel ready. 

The Center for New Americans teaches free classes in English for Speakers of Other Languages (ESOL). Classes are offered at three levels of proficiency, ranging from beginner to intermediate to high intermediate. 

ESOL classes include instruction in civics, navigating U.S. systems, digital literacy, career preparation. 

As part of Center for New Americans’ ESOL program, students meet with an Education & Career Advisor who connects them to community resources, such as healthcare and housing, and also drafts a plan based on the student’s goals. The advisor helps the student to draft a resume, search and apply for jobs, and prepare for job interviews. The Center for New Americans also accompanies students to the Career Center and other workforce partners, such as the Valley Community Development Corporation. 

The Center for New Americans teaches free classes in English for Speakers of Other Languages (ESOL). Classes are offered at three levels of proficiency, ranging from beginner to intermediate to high intermediate. 

ESOL classes include instruction in civics, navigating U.S. systems, digital literacy, career preparation. 

As part of Center for New Americans’ ESOL program, students meet with an Education & Career Advisor who connects them to community resources, such as healthcare and housing, and also drafts a plan based on the student’s goals. The advisor helps the student to draft a resume, search and apply for jobs, and prepare for job interviews. The Center for New Americans also accompanies students to the Career Center and other workforce partners, such as the Valley Community Development Corporation. 

The goal of the Teaching Kitchen Food Service Job Training Program is to provide all trainees with basic food preparation and cooking skills, kitchen safety, sanitation, and basic job and life skills so that all graduates will be able to compete for and secure entry-level, well-paying jobs in the food service industry. Trainees study to obtain their ServSafe certification. All trainees receive professional development and job placement assistance throughout the training and are followed up with for six months post-placement. 

List of program components: 

• • Program Introduction: Overview of the program, distribution of course materials (notebooks, textbook), discussion of curriculum and goals. Review of program requirements. 
• • World of Work: Identification of job sites in professional cooking. Discussion of job titles, opportunities and kitchen hierarchy. Introduction of kitchen stations and what each job entails. Discussion of front of the house and types of jobs. Instill importance of training, education, skills, practice and experience, and review all types of education involved in culinary training. 
• • Nutrition: Presentation of the food pyramid and recommended daily servings. Discussion of nutrients, healthy and special diets (showing examples from Community Servings’ kitchen), label reading. 
• • Introduction to the Commercial Kitchen: Practical identification of large equipment, utensils, and hand tools. Trainees become familiar with parts of the knife and how to handle it. 
• • Measuring and Math: Overview of vocabulary and measuring tools, equivalents, weights and measures. Practice of how to find recipes and change quantities for formulas. 
• • Kitchen Management: Review of all components of kitchen management — ordering, rotation, stock and storage. 
• • Safety and Sanitation: ServSafe Certification Course is taught in the classroom setting. Trainees take official certification exam at the end of the program. 
• • Life Management and Employment Skills: Assist trainees in the areas of personal development, independence, professional attitude, and life goal setting. Reinforcement of application and interview skills, resumes, building a career, work ethic, and professional behavior. Preparation for job search and interviews. Practice of customer service skills. 
• • Vocabulary and Kitchen Concepts: Discussion of textbook material, handouts, worksheets and testing for each unit of kitchen work. 
• • Kitchen Modules 1 & 2 – Savory Foods, Sweets and Breads: Demonstration of techniques, preparation, cooking and baking methods, understanding roles of ingredients, tasting, identification of foods, vocabulary and use of ingredients in recipes or formulas. 
• • Kitchen Module 3 – Community Servings Production: Trainees assist in meal preparation and shadow employees in four kitchen stations to learn the duties of each: utility room, receiving and storage, operation of large equipment and smaller machines. 
• Kitchen Module 4 – Guest Chef Demonstration: Each training session hosts guest instructors from Boston’s food service community who rotate and provide specialized instruction to our trainees. Past guest chefs include the Executive Chef from the Capital Grille and the Executive Chef from the Langham Hotel. 
• • Kitchen Module 5 – Field Trips: As a group, trainees visit a commissary, hotel kitchen, food supply warehouse and restaurant kitchen. Examples include the restaurant Upstairs on the Square and the Harvard University Commissary. 
• • Onsite Internship: Trainees spent 130 hours over the 12-week period working on-site in our kitchen on a variety of tasks related to that week’s learning module and daily operations. 
• • Training Program Graduation: Community Servings holds a graduation event, inviting family, member’s friends, and support networks to celebrate each trainee’s graduation. Trainees cater the event and certificates and graduation gifts (e.g. kitchen thermometers and other utensils) are awarded. 

The apprenticeship program is available, by application, to graduates of the Teaching Kitchen course. The apprenticeship is a full-time, paid position working under the direction of the Executive Chef, Kitchen Manager, and Head Cook in the kitchen at Community Servings. The apprentice contributes to the preparation of over 2,000 from-scratch meals each day at Community Servings. These medically tailored meals are delivered to clients living with critical illnesses. The apprentice assists with preparing meats and produce for cooking, the preparation of hot foods in a high-volume kitchen, and the cleaning, sanitizing, and maintenance of commercial kitchen equipment. 

Trainees involved in the 12-week Teaching Kitchen Food Service Job Training course take part in job search training throughout the 12 weeks. Job readiness classes meet weekly and cover the following topics: resume writing, cover letters, thank you letters, interview skills, phone and email etiquette, overview of jobs available in the food service industry, wages and benefits, and online job search. As part of the course, trainees participate in a series of mock interviews and receive individualized coaching about their personal job readiness. 

Teaching kitchen staff provide individualized services to the newly employed to help them retain their new employment. These services vary depending on the need of the individual, but can include weekly check-in phone calls and/or emails, communication with employers, site visits to the individual’s workplace, and/or case management to provide support with barriers to job retention.

The 8-week, At Your Service training program, utilizes an innovative model that successfully trains people for careers in Boston’s hospitality industry. The curriculum, derived from the American Hotel and Lodging Association (AHLA), is delivered through a combination of lecture based and online classes. 

Specific trainings include: 

• • Hospitality and Careers: Professionalism, Safety and Security 
• • Guest Services: Front Desk, Reservationist, PBX Operator, Bell Service Attendant 
• • Rooms Division: Laundry Worker, Public Space Cleaner, Guestroom Attendant 
• • Food and Beverage: Restaurant Server, Banquet Setup, Banquet Server, Bus Person 

Beyond hard skill training, the program offers seminars to assist participants with job readiness and academic skills. Some examples of job readiness training include: Conducting a Job Search, Resume Development, Interviewing, Accepting Feedback, Time Management and Problem Solving. During the program, participants also work on increasing their functional academic skills in reading and arithmetic to help them perform better on the job. Examples of areas covered include: money handling skills, taking inventory, measuring skills and reading recipes. 

Participants attend bi-weekly hotel tours and meet with staff in a wide variety of different hotels to understand the breadth of career options available in this industry. At the end of the course, participants take a final exam for a nationally recognized certificate of completion from the AHLA. Once on the job for 90 days, graduates are also eligible for a nationally industry-recognized credential though AHLA. 

For those who need more hands-on experience, or may not be ready for direct hire, there is an option to gain more on-the-job training through a paid internship with one of our partner hotels. 

The 6-week Commercial Cleaning Training is presented through a combination of on the job training at the Community Work Services (CWS) facility and a series of classroom lectures. The curriculum includes learning about safety procedures, industry standard techniques, equipment, and products, as well as career options. Individuals will receive hands-on training experience on proper cleaning techniques for office space, classrooms, restrooms and a commercial dining area, as well as an introduction to floor care for those interested. Individuals will also learn the usage of all Green Seal™ certified cleaning products; safe handling of products and understanding of Safety Data Sheets per OSHA standards. Add on training options include Occupational Safety and Health Administrations General Industry Work Safety certification. 

In this 6-week training program, job seekers receive a comprehensive education in all of the facets and functions in the food industry through a combination of classroom hours and hands-on job training. Classroom instruction will focus on health and safety standards, inventory management, menu planning, and career pathways. Tasks will include customer service, order taking, utility work, food preparation, line/grill cooking, use of Point of Sale system and kitchen clean up. At the end of the training, students have the opportunity to complete the online ServSafe Food Handlers course and obtain certification administered by the National Restaurant Association.

This 6-week training program provides hands-on work experience with commercial packaging of food-products, navy apparel/equipage, kit production and packaging. These work experiences are paid and provide real commercial contract experience and an introduction to the various career pathways in commercial production, packaging and warehousing. Community Work Service’s most recent partnership is with Mightier, an innovative organization that developed a program of bioresponsive video games to help children learn emotional regulation and deep breathing skills. Mightier will be employing individuals enrolled in the Commercial Production/Packaging program to help assemble, package, and ship their program kits. 

All participants in this component work with a Case Manager or Placement Specialist to create an Individualized Placement Service Plan specifically focused on job development and placement. The Individual Service Plan set benchmarks, activities and completion dates. Some examples of tasks listed on this Placement Service Plan include: attend all mock interview sessions, attend all employer tours, apply to at least 12 jobs per month, document all follow up contact with employers, attend job fairs, meet with assigned Community Work Services (CWS) staff member weekly. 

Participants are expected to do 10 hours of Job Search per week, which will be a combination of time in the CWS Computer Lab, attending CWS events and activities and networking in the community. Participants track weekly job search activities through a log that is reviewed weekly in case management meetings. 

The Construction program combines classroom lectures with hands-on learning to provide a thorough introduction to construction work. Training topics include hand & power tools, framing, drywall, carpentry, multi-trades components, and solar photo-voltaic systems. Class attendees conclude the training with OHSA 10 and CPR/First Aid certifications. 

The Power of Possible program focuses on building professional soft skills and learning how to conduct a successful job search. Courses include personal branding, workplace etiquette, getting along with co-workers and supervisors, resume writing and interviewing skills. Participants also attend tours of local employers, on and off-site hiring events and mock interviews with hiring managers and professional volunteers. 

Community Work Services (CWS) proposes to offer Job Placement and Retention services to participants who have previously completed one or more of the approved SNAP E&T components. Services provided will be tailored to the individual however will include off-site coaching, regular face-to-face meetings, on-site visits, negotiations with employers, job coaching and problem-solving for issues that arise that can impact job retention. 

Vocational skills training in commercial cleaning, landscaping, interior painting, and graffiti removal disciplines. In addition, job preparation training is provided in the form of career resources, job interviewing, computer training, and money management classes and soft skills. These work and life skills are provided by the Case Manager. Vocational training is provided by the Crew Supervisor. Job preparation training is also provided by the Training Specialist and class facilitators. The program is managed by the Individual Workforce Manager.

This course provides students with the theory and entry skills necessary to safely provide basic nursing assistant level care in a long-term care facility or home health care agency. Students learn the role and responsibilities of the nursing assistant and home health aide within the health care team, including patient and residents’ rights, professionalism, communication skills, basic body structure and function, common disorders, rehabilitation and restorative care, infection control and safety, special care concerns, and basic patient care skills, including vital signs. The students will also complete a 6-hour online Alzheimer’s certification, CPR/AED, First Aid. Upon completion of classroom and skills practice, students participate in a clinical rotation at a skilled nursing facility, under the supervision of a registered nurse. 

Upon successful completion of this course and successfully passing the MA state nurse aide competency examination, students are prepared to seek entry-level employment as a Certified Nurse Assistant (CNA) and home health aide. 

This course provides students with the theory and entry skills necessary to safely provide basic pharmacy technician support in a community pharmacy. Students will become familiar with prescription reading, filling, inventory control, preparing medications for pharmacist to dispense, preparing labels; calculating quantities; and assembling other pharmaceutical therapies. Additionally, they will also learn about HIPPA and how to work effectively within a health care team, including patient and residents’ rights, professionalism, communication skills and infection control. Upon completion of the program, students may be eligible for a 200-hour internship. 

Designed for individuals receiving non-cash SNAP benefits through the MA Department of Transitional Assistance (DTA). The High School Credential Preparation Program is designed for the academically needy job seekers, as well as individuals who never successfully completed high school, to continue their education. The program will prepare candidates in the five core areas contained in the Hi-SET exam: Language Arts – Reading, Language Arts – Writing, Mathematics, Science, and Social Studies. Test taking strategies and developing good study skills are emphasized. All students will be assessed in reading comprehension, math, and writing prior to the first class. 

The Job Search component is 20 hours per week to include a variety of structured activities. The supported services include: identifying the student’s goals, enhancing their employment skills and supporting their job search strategy. Career guidance is provided to help identify job opportunities, to assist in job search, resume development and interviewing.

A comprehensive job readiness course. Content is geared toward the English communication skills of the client. Class levels range from SPL 0 – SPL 6 (Student Performance Levels 0-6 as defined by the National Reporting System). All four skills are addressed in the program (Reading, Writing, Listening and Speaking). Technology is incorporated into all aspects of the program — aide in the quality of instruction delivery, improvement of communication skills, gains in digital literacy and positive employment outcomes. 

Job readiness components include: Basic resume and cover letter writing, filling out applications (paper and online), understanding job postings paper and digital), asking about job openings and following up on applications, interview practice, workers’ rights, and American work culture. Clients participate in quarterly interview practice and receive feedback on their performance, attend job fairs and open houses, and meet regularly with an employment specialist, who assists them in their job search. 

English for Advancement is designed to serve individuals on ABE/ESOL waitlists, with low to intermediate English skills, who may be working in lower-wage jobs and have few options for acquiring the education, skills, and credentials needed to move on to higher-paying jobs. 

The primary program component will be multiple levels of classroom-based Vocational English for Speakers of Other Languages of a fixed duration, designed to lead to participants entering career ladder employment or occupational skills training leading to employment and can be taken in three different locations: Boston, Lynn, and Lawrence. 

The Bridges to College and Careers program is an intensive, 23-week, 460-hour college transition program designed to equip adult learners with the English, math, science, and computer skills needed to enter college and complete a post-secondary certificate or degree. 

The Bridges model of intensive academic support, which includes ESOL, college-level reading, writing, math, and practical study and technology skills, is designed to help adults close learning gaps much more quickly and efficiently than traditional college developmental education classes. Bridges incorporates weekly one-on-one and group coaching support for all students until they graduate from Bridges, and monthly coaching once they are enrolled in college. 

Classes include a new dual-enrollment option for Adult Diploma students nearing attainment of their high school diploma, a pre-Bridges English for Academic Success (EAS) class, Bridges to College Pathways in General Studies, Biotechnology, two Information Technology (Healthcare IT) classes, college certificate programs, and programs for students pursuing 2- and 4-year degrees. 

Participants work one-on-one with a Career Navigator to set career goals and create an individualized service plan, which may include skills training or adult education through another vendor. Participants receive intensive services to increase their job readiness through individual career coaching, workshops, online skill building, job search strategies, and access to employers, interview clothes, etc. Often participants find an initial “bridge job” to start working as soon as possible, while building their skills to later find a “goal job” with better pay and career potential. Participants can create an individualized schedule by selecting the services that correspond to their needs and ensure they are engaged in job search or education activities to meet their SNAP participation requirement. 

This training program is designed to connect unemployed and underemployed Boston residents to career ladder employment opportunities as Certified Nurse Assistants (CNA) in the long-term care sector. The program equips participants, many of whom are non-native English speakers, with job readiness and customer service skills, English fluency, computer literacy, and geriatric training needed to fill the unmet need for CNAs to serve elderly and frail residents and patients in a variety of settings. 

There is instruction in a range of subject areas contextualized to employment in the eldercare industry, including: Vocational English for Speakers of Other Languages (VESOL) instruction, medical terminology, computer training, and techniques for engaging and working with frail elders. 

At end of the training, participants enroll in the four-week American Red Cross CNA Training Certification course designed to build specific competencies and a one-week clinical practicum at a long-term care facility providing hands-on care to elderly residents or patients. At the end of the American Red Cross training, participants are expected to pass all ten tests on the CNA certification exam. 

This training program prepares students to pass the National Pharmacy Technician Certification exam and start on a career ladder working in a pharmacy. Students will take classes in: 

• • Mathematics for Pharmacy Technicians 
• • Pharmacy Basics 
• • Professional Communication 
• • Medications and their Uses 
• • Anatomy 
• • Professional Development 

The program includes a 165-hour internship at CVS, giving students hands-on experience working in a fast-paced pharmacy. In the last week, the program will pay the exam fee for the National Certification exam to become a pharmacy technician, making graduates highly competitive candidates for pharmacy jobs. Ongoing support will be provided throughout the program, and students will benefit from job placement upon graduation. 

Secure Jobs is a rapid employment program designed to help clients who are homeless or at-risk of being homeless to begin to stabilize their situation through employment. Clients begin with intensive Job Readiness training provided both individually and in small group settings to help clients learn to: Design and write resumes and cover letters, prepare reference lists, research employers, build computer skills particularly applicable to job searching, learn interview techniques and prepare follow-up questions for employers, set up a professional email account, complete online applications, and handle telephone screenings by employers. 

Secure Jobs staff also work with clients to identify other barriers to getting and keeping employment and create step by step action plans to address these. Post placement, clients receive ongoing support and development of professional skills including: Problem solving, communication and other soft skills to ensure clients successfully retain their employment. Clients also engage in longer term goal setting to help them move from employment to long-term sustainability. 

Jewish Vocational Service (JVS) is piloting a new initiative to empower Boston’s refugees to gain economic success. Over the past five years, 3,000 refugees have settled in Boston, and our staff here at JVS has helped half of them find their first job in the United States. What has been missing is the opportunity for these refugees to take the next step and advance in career ladders and find higher-wage jobs. 

JVS is building refugee access to skills, jobs & careers by reaching out to resettled refugees. We pair them with a Career Navigator who will help them identify career goals—including better employment, re-credentialing assistance, and job training—and support them to success. Navigators help them enroll in existing high quality education, training and employment services delivered by JVS and other agencies. To meet the full range of refugees’ service needs, JVS will expand capacity to provide short-term trainings and specialized re-credentialing assistance. 

Refugees will work one-on-one with a Career Navigator to develop career plans, with at least 80% entering job training, enrolling in college, or achieving a job upgrade. This level of impact will allow us to solve the challenge of refugees “stuck at the bottom”. 

This 4-8 week VTP program combines vocational English language instruction with intensive, industry-specific skills, fully contextualized to specific jobs and developed in consultation with the VTP employer partners. 

Jewish Vocational Service (JVS) offers 6 training cycles per year (2 each in Hospitality, Food Service, and Bank Teller fields). Training includes internships at Hospitality and Food Service employer partner sites, and employer-led presentations and workshops in Bank Teller where industry regulations prohibit internships. JVS has a set of long-standing relationships with employers in the greater Boston region, and employers are actively engaged with developing training as well as with the job placement process. Career coaching organized around an individual’s employment plan, during training and after job placement promotes program completion, employment retention, and advancement. 

English for Advancement is designed to serve individuals on ABE/ESOL waitlists, with low to intermediate English skills, who may be working in lower-wage jobs and have few options for acquiring the education, skills, and credentials needed to move on to higher-paying jobs. 

The primary program component will be multiple levels of classroom-based Vocational English for Speakers of Other Languages of a fixed duration, designed to lead to participants entering career ladder employment or occupational skills training leading to employment and can be taken in three different locations: Boston, Lynn, and Lawrence. 

This comprehensive 10-month education and occupational training program provides academic remediation and enrichment leading to a high school diploma or HiSET certificate, and intensive construction skills training leading to a construction industry recognized credentials including the HBI-PACT and OSHA certificates. Participants also participate in career readiness and life skills seminars throughout the duration of the program. Academic instruction includes, but is not limited to: 

• • Math 
• • Humanities 
• • Science 
• • Academic readiness 

The pursuit of an adult high school diploma requires participants to prepare for MCAS testing and develop an academic portfolio for review. The diploma is issued by SCALE (Somerville Center for Adult Learning Experience). The pursuit of a HiSET certificate requires participants pass tests in five core academic areas. The HiSET is awarded by the Massachusetts Department of Elementary and Secondary Education. 

Construction skills training includes, but is not limited to: 

• • Rehab and new construction skills & techniques 
• • Green-standard construction methods 
• • Pre-Apprenticeship Certificate Training (PACT) Carpentry & Painting 

The pursuit of an industry recognized certificate-PACT involves intensive classroom, workshop and community-based construction site training. Training also includes OSHA (Occupational Health & Safety Administration) certification. Training is designed to prepare students for employment in construction and construction-related jobs. Career readiness and life skills seminar training includes, but is not limited to: 

• • Social Emotional Learning 
• • Leadership 
• • Communication/Debate 
• • Media Awareness 
• • Career exploration & pathways (including PSE awareness & access) 
• • Job readiness and job seeking techniques (e.g. resumes, interviewing, soft

Upon completion of academic and occupational training graduates can continue to receive weekly job seeking and placement support. This support is provided to graduates through one-on-one meetings or small-group seminars focused on improving their job seeking skills and identify positions or vacancies for which they were trained and/or aligned with their career pathway. 

Participants are provided with individualized assistance on an as-needed basis to properly job search and apply for employment related to their occupational training. Support strives to enhance the participants’ skills, increasing motivation and self-confidence to persevere in the job seeking process. 

This 32-week intensive occupational skills training includes 16 weeks of classroom academic technical instruction, then 300 hours over 16 weeks of an internship experience in the IT support occupation at partnership employers. Career readiness/Workforce preparation seminar will run concurrent throughout the duration of the full program. 

Information & Technology training includes, but is not limited to: 

• • IT Help Desk concepts 
• • Operating systems and software 
• • Computer Hardware & Support 
• • Networking technologies 
• • Customer Service training 

Internship will provide hands-on experience with troubleshooting and maintaining computers, software, networks and mobile devices. Career readiness/Workforce preparation training includes, but is not limited to: 

• • Employment and career pathways in the Information & Technology industry 
• • Job readiness and job seeking techniques (e.g. resumes, interviewing, soft-skills) 

Frequent written reports and oral presentations are required to strengthen the student’s communication skills and get them accustomed to public speaking. Examinations and quizzes are administered weekly to assess learned knowledge of presented material and determine need for remediation/tutoring intervention. 

Participants will have the opportunity to take an industry recognized certificate exam at the end of the program, to earn Comp TIA certification. Graduates are also eligible to apply for college credits through a partner Community College. 

Upon completion of technical and internship training graduates can continue to receive weekly job seeking and placement support. This support is provided to graduates through one-on-one meetings or small-group seminars focused on improving their job seeking skills and identify positions or vacancies for which they were trained and/or aligned with their career pathway. Participants are provided with individualized assistance on an as-needed basis to properly job search and apply for employment related to their occupational training. Support strives to enhance the participants’ skills, increasing motivation and self-confidence to persevere in the job seeking process.

This 34-week intensive occupational skills training includes 17 weeks of classroom academic instruction, and 17 weeks of laboratory skills training. Digital Literacy and a Biotechnology Job Seminar run concurrent throughout the duration of the full program. The laboratory skills training is located off-site at the Bunker Hill Community College. 

Instruction and lab training includes, but is not limited to: 

• • Fundamentals of Chemistry 
• • Fundamentals of Biology 
• • Biotechnology Seminar 
• • Digital Literacy 

Lab skill training includes, but is not limited to: 

• • Collecting, Organizing and Analyzing Data 
• • Use of Liquid Measurements 
• • Use of Centrifuge and Microfuge 
• • Solution Preparation and use of pH Meter 
• • Protein Quantitation and use of Spectrophotometer 
• • DNA Electrophoresis 
• • Restriction Analysis/DNA Fingerprinting 
• • Bacterial Transformation 
• • ELISA Immunoassay 
• • Separation of Proteins by Column Chromatography 
• • Use of Microscopes and the Hemocytometer 

Biotechnology Job Seminar and Digital Literacy training include, but are not limited to: 

• • History, language & culture of biopharmaceutical industry 
• • Employment and career pathways in the biomedical industry 
• • Job readiness and job seeking techniques (e.g. resumes, interviewing, soft-skills) 
• • Microsoft Office Suite & Google Apps 

Frequent written reports and oral presentations are required to strengthen the student’s communication skills and get them accustomed to public speaking. Examinations and quizzes are administered weekly to assess learned knowledge of presented material and determine need for remediation/tutoring intervention. 

Graduates are eligible to apply for up to 8 college credits of science elective or prior learning assessment through Bunker Hill Community College. Upon completion of technical training graduates can continue to receive weekly job seeking and placement support. Participants are provided with individualized assistance on an as-needed basis to properly job search and apply for employment related to their occupational training. 

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Work Participant Program (WPP) is a collaboration between the Department of Transitional Assistance (DTA) and the statewide MassHire Career Center network. As a participant you will find and get on a career path that will lead to a secure, successful future. We will help you gain the new skills and training you need to qualify for jobs that are in-demand and pay a wage that reflects your hard work. All participants will:

• become a MassHire Career Center member (for free!) and register through mass.gov/jobquest;
• attend an orientation;
• meet with the job counselor for a career readiness assessment;
• receive transportation assistance if needed; and
• participate in weekly and monthly activities that may include:

JOB COACHING

Get counseling and a career readiness assessment. A job counselor will help you reflect on your values, interests, personality, and skills to identify what will make you successful and satisfied in your work. Then get advice on how to navigate the job, training, and education processes in your chosen industry.

WORKSHOPS & TRAINING

You may be eligible for training—ranging from one-hour workshops to certificate programs—based on your assessment and what's in current demand. Gain English language skills or get credentialed in machining, healthcare, HVAC, hospitality management, computer information systems, and more, based on availability. Digital resources and offline workshops on resume-writing, leadership, interviewing techniques, professionalizing your online presence, computer software programs, and entrepreneurship will give you the tools and talent that employers really want.

JOB SEARCHING

Find out the best way to look for a job. Organize your search with access to computers, internet, and statewide and national online job listings for 1000s of openings for full-time and part-time work.

NETWORKING

Many people find and get jobs through networked opportunities. Become a member of a job club and make useful business and employment connections that will grow your search and get you hired. To get started on a career path that works for you, visit a MassHire Career Center & let them know that you are a DTA client. To find one, visit: https://www.mass.gov/how-to/find-a-masshire-career-center

The Links – Transition to College program at Middlesex Community College (MCC) is a comprehensive transition to college program that provides its target population of non-traditional learners with the academic, college-going and life skills necessary to attend a college degree or certificate program and establish a career path. In addition to the coursework, the program includes intensive case management, monthly academic updates, and ongoing advising to ensure that each student develops and completes an Individualized Education and Career Plan; use of a cohort model whereby students complete core classes together, which creates a community of learners who are supportive of one another; and connection to MCC academic and financial aid advisors to ensure a positive, seamless transition to college certificate and degree programs. 

Designed to meet the needs of adult and non-traditional students who have attended ESE adult education programs, the Links program offers week-day classes with a schedule that is planned so that students are only required to be on campus two days per week. The courses provided to the students are the same developmental math and writing classes, and the same Interdisciplinary seminars, First Year Experience and Career Exploration, as those taught mainstream at MCC. 

Currently the program is being offered on the Bedford campus and will be expanding to offer classes at the downtown Lowell campus later in the academic year.

Mujeres Unidas Avanzando (MUA) offers English for Speakers of Other Languages (ESOL) serving low-income Latina women. Content includes: Transition English/Academic Prep. English, the four modes of communication (reading, writing, speaking and listening skills) which are incorporated into a curriculum with topics related to civics and activities geared to support learner goals of college, employment for the first time, and advanced employment, as they assume next steps after completion of MUA’s program. 

The HiSET Education in Spanish and Workforce Development Program will prepare students to take the five online subject exams to obtain their High School Equivalency. Students will have the option to enroll in a second course, such as the career skills class, English for Speakers of Other Languages (ESOL), and computers. The goal of the project is to provide low-income Latinas who have dropped out of school, the coursework and training to pass the HiSET, develop computer skills, and assume next steps — be it employment, college, or job training. 

The flexibility in Mujeres Unidas Avanzando (MUA)'s schedules and their assessments allow students to easily move up in English and computers throughout their duration in MUA's program. They not only pass the HiSET, but simultaneously learn English and marketable job skills, to facilitate the transition to next steps — college, employment for the first time, or advanced employment. 

The program offers two levels of computer training, Beginning and Intermediate/Advanced, to teach students Internet navigation and Microsoft Office. 

Upon completion of the computer training program, students will demonstrate the skills necessary to: 

• • Define and execute a strong work search strategy including selecting and efficiently use print and online job search resources, responding to ads, and company research 
• • Prepare for phone screen interviews and in-person interviews 
• • Effectively evaluate and respond to job offers, negotiations and related matters 
• • Understand and apply on the job behaviors and business etiquette 
• • Prepare and write clear, concise and grammatically correct documents for businesses 
• • Have mastery of Microsoft Office 
• • Develop retail and customer service skills through a stand-alone class on Friday to supplement the computer program 

Upon exiting the program, students will be able to assume next steps of college, job training, employment for the first time, or advanced employment. Students will prepare for jobs in office administration, office support, and retail. 

75-hour training for students to train as Home Health Aides (HHAs); this includes placement with one of Mujeres Unidas Avanzando (MUA)’s job partners – Touched by An Angel or Guardian Health Care. 

At MUA, the objectives of our bilingual Feels Like Home (HHA) program are to train women to: 

• • Describe the role of the home health aide; outline the responsibilities involved in caring for homebound patients; and differentiate the home health aide's role from other care providers. 
• • Explain how to create a safe environment for the home health aide and the patient by identifying and describing OSHA regulations and other safe care requirements. 
• • Identify and describe proper communication skills with patients, families, other healthcare providers, and insurance companies. 
• • Describe typical duties and care responsibilities for patients of all ages and levels of health, with a focus on identifying issues and care concerns for specific populations. 
• • Identify credible sources of dietary information and describe how to plan, purchase, store, and serve food to patients with different dietary restrictions and health concerns. 
• • Identify and describe specific care regimens performed by the certified nursing assistant and home health aide. 
• • Identify and describe exercises designed to help patients gain and maintain strength and flexibility. 
• • Explain how to take and record vital signs and collect bodily specimens for testing. 

Enrollees will receive career and educational counseling and planning; social service referrals such as assistance with obtaining food, housing, and clothing; and free, onsite child care at MUA. Touched by An Angel and Guardian Healthcare are partners of Peak Medical Academy and MUA to place HHAs throughout the Boston area. 

The main components of the program are content and skills training necessary to pass the Massachusetts certification test to become a Certified Nursing Assistant (CNA) or home health aide. Job readiness, resume writing, customer service, dementia, critical thinking, job opportunities, first aid, CPR and classes in nutrition, are also included. 

The program includes on-line job searches, a job fair, 4 days of clinical at a long-term care center and 4 days of job shadowing, at an elder day care, assisted living, or group home. In addition, there is a component of computerized national adult basic education called KeyTrain, to improve both job readiness and ability to be hired. Candidates must pass exams called WorkKeys to receive a National Work readiness certificate, correlated to the O’Net job description for CNAs. 

ABLE Beginnings is a 6-week (180 hours), full-time, computer and skills training program for low-income mature workers. The purpose of the program is to provide unemployed and underemployed older job seekers with the computer skills they need to compete for and secure employment. With ABLE Beginnings each student will receive: 

• • 6 weeks of instruction in computer skills to conduct an effective job search 
• • Instructor-led classes with low instructor to student ratio 
• • Hands-on training in Windows, MS Word, Excel, Outlook, Data Entry, Internet Navigation, Social Media, and Keyboarding 
• • Mastery of online job application process 
• • Weekly job search workshops 
• • Access to job search resources, including fast Internet/computer workstation 
• • Greater confidence to compete in today’s job market 

ABLE Skills2Work is a computer and office skills training program for low-income mature workers. The purpose of the program is to provide unemployed and underemployed older job seekers with the skills they need to compete for and secure training-related employment, which both pays a living wage and provides opportunity for job upgrade and career growth. The program also includes a 6-week internship with a local business, which provides students with some practical experience, a chance to brush-up on their skills, and the opportunity to build their self-confidence. 

Training in Windows, Microsoft Office, and the Internet is integrated with basic skills review, career development, workplace and customer service skills training, and extensive job search skills training. 

The program will provide 6 weeks (180 hours) of medical office skills instruction and practice. Sector-based, medical office components include: Medical Terminology, HIPAA, and all the important aspects of medical office administration: Medical Insurance, Patient Registration, Scheduling and Referral, Procedure Posting, Insurance Billing, Posting Payments, Patient Billing, Medicaid/Medicare/ACA, Follow-up, and Dispute Resolution. Components of customer service in a healthcare environment and communication skills will also be included. 

Training participants are taught using the materials, software, and equipment used on the job. In the medical office classes, instructors will be teaching our students using “real world” scenarios. They will be using current medical documents such as Medicare claim forms, hospital superbills, EOMB remittance forms, and blank HCFA claim forms. In the computer class, students will prepare “real” letters and documents similar to what would be used in a doctor’s office or health center.

ABLE MS Office Training is a computer and skills training program. All students will receive a comprehensive initial, pre-training computer skills assessment to determine skills gaps; Consultation with instructor to develop an individually-tailored learning plan; Instructor-led classes. Hands-on training in Windows, MS work, Excel, PowerPoint, Outlook, Access, Data Entry, Internet Navigation, Social Media, and Keyboarding. In addition, students will master the online job application process, attend weekly job search workshops and access job search resources, including computer work stations available during lab times.

ABLE Job Search Training Program provides the unemployed and underemployed job seekers with the skills and confidence needed to navigate an increasingly complicated and competitive job search process. The goal of the program will be the development of strong and effective job search tools and eventually placement into unsubsidized employment. This program includes: 

• • Group job search sessions covering a range of job search topics, including goal setting, resume and cover letter development, job retention techniques, and effective networking 
• • A weekly facilitated Job Club 
• • Employer-led workshops focusing on company job application processes, employer expectations, worksite communication, social networking, and effective interviewing 
• • Individual career and job counseling 
• • Job development and placement assistance 
• • Interview tips and practice, including mock interviews conducted by current and former Human Resources representatives 
• • Assistance in mastering the on-line job application process 
• • Access to job search resources for each participant, including job listings, a computer resource center with fast Internet connections, telephones, and fax machines 

ABLE Job Search provides unemployed and underemployed job seekers with the guidance and supports needed to navigate an increasingly complicated and competitive job search and application processes. The goal of the program is the development of strong and effective job search tools and eventually placement into unsubsidized employment. This program includes: 

• • Group job search sessions covering a range of job search topics, including goal setting, resume and cover letter development, job retention techniques, and effective networking 
• • A weekly facilitated Job Club 
• • Employer-led workshops focusing on company job application processes, employer expectations, worksite communication, social networking, and effective interviewing 
• • Individual career and job counseling 
• • Job development and placement assistance 
• • Interview tips and practice, including mock interviews conducted by current and former Human Resources representatives 
• • Assistance in mastering the on-line job application process 
• • Assistance in ensuring that each participant contacts a minimum of 12 employers per month (Most contacts should be formal job applications for suitable and appropriate jobs.) 
• • Support from job development and placement staff in identifying and accessing potential and appropriate job openings 

To provide students with skills upgrading, recent work experience, and current references, Operation A.B.L.E. offers a 6-week internship component with an ABLE partner employer. The goal is to match the internship placement with the interests, career goal, and skill level of each participant. Placements are established in a number of industries including healthcare, education, hospitality and the non-profit sector. Participants work four days per week with the fifth day set aside for group ”job clubs.” An agreement is negotiated between ABLE and the employer as a means to structure the experience and to ensure that the placement is in compliance with the training/career plan. The ABLE program manager provides regular follow-up with the employer to ensure a "good match" and deal with any issues that may arise at the worksite. 

The ABLE Job Placement and Retention Program provides job-placed participants with three months of post-placement job retention services. The purpose of the program is to provide working ABLE clients with the case management and support services they need to make a successful transition to employment. The goal of the program will be the participant’s long-term retention and growth on the job. A longer term goal will be the employee’s eventual promotion and/or upgrade to a better job. 

The program will include the following components: 

• • Weekly phone follow-up with recently-placed participant to provide support, guidance and counseling. 
• • Bi-weekly communication with participant’s supervisor to check on employee status and to identify any job-related issues before they escalate and affect performance and/or standing with the company. 
• • Referral to community-based providers or other resources for assistance in handling any individual or family case management issues. 
• • One-on-one career and job counseling, if needed. 
• • Assistance in identifying “next step” jobs and in navigating application process. 
• • Referral to ABLE skills instructors for assistance and/or tutoring in handling computer-related performance issues. 

The ABLE Case Management component will provide ABLE training program participants with the counseling, supports and referrals they need to successfully deal with the financial, personal, family and "life" issues that may stand in the way of successful completion of the program, prevent the graduate from conducting an effective job search, and, ultimately, attaining (and keeping) employment. Our clients are dealing with a range of issues that include: Homelessness (or lack of stable housing); domestic violence; substance abuse; mental and physical health issues; dependent care challenges; financial insecurity; individual or family CORI or court involvement; and lack of confidence. Many in this cohort lack the self-confidence needed to convince employers (and themselves) that they can make a real and valuable contribution to the workplace. 

We are also seeing the effect of the stronger job market as those mature workers, who are more “employable”, are able to return to the workplace. As a result, students in our training programs possess a greater number of barriers to employment and need enhanced case management, counseling and referral services. These enhanced case management and support services will be provided on a group and individual basis and also include assistance in applying for and accessing various income supports that when combined with paid employment will bring working graduates closer to individual and family self-sufficiency. 

Participants attend daily classroom-based training in order to build the documents necessary to implement a successful job search. This includes, but is not limited to, developing a resume and writing a cover letter, reference sheet, and thank you letter. Additionally, participants obtain the necessary skills to conduct a job search over the Internet. 

The Internship Industry Program (IIP) is a 4-week credentialing and on-the-job training program. Clients learn soft and hard skills through participating in Project Place’s three social enterprises (Clean Corners Bright Hopes, Project Pepsi, Working Opportunities for Women) representing the industries of janitorial and maintenance, logistics and vending, food production and manufacturing. Clients then receive additional industry specific classroom based training, to reinforce skills, and have the opportunity to obtain industry recognized credentials, in Customer Services through the National Retail Federation Foundation, ServSafe, Mass Allergen and OSHA10. Additionally, clients explore job opportunities and career pathways. 

The ABCs for Direct Care Worker Curriculum is grounded in adult learner centered principles. To enhance the Home Care Aide’s understanding of his/her roles, responsibilities, and limitations, the curriculum introduces these concepts in the first module: Roles and Responsibilities. Instructional scaffolding, a process used to help the worker develop a deeper understanding, continues to reintroduce the worker’s role, responsibilities, and limitations throughout the entire training; resulting in a deeper, more comprehensive understanding of the important role s/he has in home and community-based care. This curriculum is taught in both English and Spanish. 

This is a pre-apprenticeship training program that will prepare you to take the national Pharmacy Technician Certification (CPhT). Pre-apprenticeship programs are designed to prepare individuals to enter and succeed in apprenticeships. You will visit different companies as part of this program.

The Child Development Associate (CDA) credential is important for those in the professional childcare space. Commercial center directors and family child care providers have this credential either because it is mandatory for the job they hold, or as a step towards professional and career advancement. Maintaining the CDA credential requires continuing education. This educational opportunity will provide training on how to care for children safely within different environments. 

This comprehensive program will prepare students to handle patient encounters, patient customer service and other areas related to intake and the coordination of a patient’s healthcare experience. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants.

Gain the knowledge and skills as you train for an entry-level position as a veterinary assistant. Veterinary assistants work in a variety of settings including animal hospitals and clinics, animal shelters, laboratories and zoos. They perform front office functions; assist in providing routine and emergency care; perform laboratory procedures; assist in dental and surgical procedures; and taking x-rays. 

Gain the knowledge and skills as you train for an entry-level position as a veterinary assistant. Veterinary assistants work in a variety of settings including animal hospitals and clinics, animal shelters, laboratories and zoos. They perform front office functions; assist in providing routine and emergency care; perform laboratory procedures; assist in dental and surgical procedures; and taking x-rays.

This 58-hour certificate program will introduce the student to the basic knowledge needed for a career in ophthalmic medical assisting. This growing field is one in which the assistant works independent of the ophthalmologist preparing patients for their eye exam. Topics to be covered include: anatomy & physiology of the eye, medical terminology, ocular disease pharmacology, as well as, hands on skills. Some classes will be held in the offices of local ophthalmologists. Ophthalmic experience or medical assisting background is desirable, but not necessary.

Roca services are delivered as part of Roca’s larger Intervention Model. This Intervention Model has four key components: 1) relentless outreach; 2) transformational relationships – or intensive case management; 3) stage-based programming; and 4) engaged institutional partnerships. Educational programming is delivered as part of stage-based programming. 

Helping high-risk young people to re-engage with education is particularly challenging as many of them have experienced low to minimal educational success, less than basic literacy, and have had historically negative experiences with education systems. Roca has designed a flexible educational curriculum suited to the skill levels and needs of young people. For young people who can attend classes with some support, the curriculum is sequential and builds on the prior lessons. For young people who are challenged to participate, the curriculum is stage appropriate, level appropriate, and can be taught in non-sequential sessions. 

Roca structures its programming to not only engage participants into vocational fields but to also teach them the basic skills that are needed to further their skills. Roca’s Intervention Model has four key components: 1) relentless outreach; 2) transformational relationships – or intensive case management; 3) stage-based programming; and 4) engaged institutional partnerships. As part of this programming, Roca offers on- and off-site paid work experience and on-the-job skills training in commercial cleaning, landscape maintenance, building maintenance, and interior painting. 

Roca provides pre-vocational readiness programming targeted to each young person’s ability and readiness to learn including: Custodial Arts, Culinary Arts, Construction, Retail, Customer Service, Cosmetology/Barbering, Introduction to Precision Machining, Introduction to Metal Fabrication, Carpentry, Basic Electricity and Financial Literacy. 

For those who achieve success and develop interest through these short-term training sessions, Roca delivers industry-recognized content (both classroom and on-site construction training) through a comprehensive range of employer-advised curricula in: Property Maintenance/Construction; Custodial Services; Culinary/Hospitality; and Office Administration. Industry-recognized certificates include OSHA General Industry, OSHA Forklift, 8-hour Lead Safe Renovators License, ServeSafe, Certified Occupancy Specialist (COS), multiple BETCO maintenance certificates, CPR, AED, and First Aid. 

Roca’s integration of employment readiness and pre-vocational training is an alternative adult education program focused on helping young people acquire the basic knowledge and skills that are prerequisites to successful employment. As part of their required development, all participants will engage in job readiness training. Job readiness training will address all aspects of preparing for unsubsidized employment, from workplace communications to preparing for job interviews. 

Roca has also integrated formal Workforce Readiness Criteria (WRC) that must be met for all participants that complete our educational, pre-vocational, and employment programming. 

On- and off-site, one-on-one, and small group Workforce Readiness programming ensures that participants are fully equipped with the paperwork (ID, resume, childcare vouchers, etc.), knowledge of workplace behavior, and interview/communication skills necessary to find and retain employment.

Roca structures its programming to not only engage participants into educational activities that will promote employment over time, but to help with critical skills needed for participants to manage emotional and other barriers to employment and education. Ultimately, Roca’s goal is to move people through each of these training components with the goal of moving them into long-term, unsubsidized employment. To support this work, participants work with Roca’s Job Developer. Roca’s Employment Specialists work one-on-one with enrolled participants to provide guided job search activities with the goal of unsubsidized, permanent job placement in the community. 

Following job placement, Roca provides job retention and advancement services for up to two years. This support, provided by Youth Workers and our Employment Specialists, is laser-focused on ensuring that participants are not only retaining employment but are continuing to advance their skills and achieving the individual goals that will move them toward economic independence. 

Roca will provide ongoing retention and advancement services for a minimum of two years after placement. For the first six months (or until the young person has achieved six months of job retention), these services will be provided by the Youth Worker, who will see the participant a minimum of two to three times per week (not counting the young person’s participation in programming). Following this six-month period, the participant technically graduates from Roca, but continues to receive retention and advancement services from Roca for an additional two years.