Address 38 Ash Street Boston, MA 02111 Phone (617) 635-5129 x1088Services Offered Skills TrainingESOL for Customer Service Job Training Program Click for Details Possibly meets the ABAWD work requirement.Service Description: The ESOL for Customer Service job training program enhances the job readiness of unemployed or underemployed low-income adult immigrants with limited English proficiency through instruction in finding and applying to jobs online, preparing resumes and other application materials, and interviewing for jobs. Participants will also meet weekly with a career counselor and/or the employment specialist to receive one-on-one job placement services. Upon completing the training, participants will have the motivation and self-confidence to apply and interview successfully for customer service roles geared towards their interests and career goals. Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues. (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.) Program may be offered remotely. Participants: All participants must meet the following requirements: • Intermediate English language learner • At least eighteen years old • City of Boston resident • Low-income • Available to work at least 30 hours per weekProgram Hours: At least two hours per month for the first six months, and at least half an hour every other month for the second six months. Program Duration: Up to 12 weeks through the SNAP Path to Work Program.Sample Schedule: Contact provider for details.Requirements: English language learner, City of Boston residency, low-income, work authorized Job Search TrainingESOL for Customer Service Job Training Program/ Customer Service and Retail Click for Details Service Description: The ESOL for Customer Service job training program is an eight-week training in customer service and general workplace skills for unemployed or underemployed low-income adult immigrants with limited English proficiency. The training also covers applying to jobs online and successfully interviewing for jobs. Outside of the classroom, participants will have opportunities to visit local employers, learn from guest speakers, and attend recruiting events. Upon completing the training, participants will be ready to enter and retain employment as sales associates, cashiers, front desk representatives, and a variety of other customer service roles. Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues. (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.) Program may be offered remotely. Participants: Completed the ESL for Customer Service Job Training Program (Vocational Skills Training portion) • Intermediate English language learner • At least 18 years old • City of Boston resident • Low-income • Available to work at least 30 hours per weekProgram Hours: 21 hours per weekProgram Duration: 8 weeksSample Schedule: Contact provider for details.Requirements: English language learner, City of Boston residency, low-income, work authorized Job Retention ServicesESOL for Customer Service Job Training Program Click for Details Service Description: Upon completing the ESOL for Customer Service job training program and entering employment, participants will receive individual job retention services from the BCNC employment specialist for at least one year. Follow-up primarily consists of office visits, but may include emailing, phone calls, text messaging, and workplace visits as needed. At a minimum, contact is weekly for the first month, monthly for the next five months, and every two months thereafter. The goal is to maintain regular contact for two years post-hire. (Funding for up to 12 weeks of job retention services is available through the SNAP Path to Work Program.) Priority is given to housing voucher recipients, homeless or near homeless individuals, TANF recipients, and individuals with CORI issues. (Funding is available for TANF (TAFDC) recipients to participate in the program, but not through the SNAP Path to Work Program.) Program may be offered remotely. Participants: All participants must meet the following requirements: • Completed the ESL for Customer Service Job Training Program (Vocational Skills Training portion) • Intermediate English language learner • At least eighteen years old • City of Boston resident • Low-income • Available to work at least 30 hours per week Program Hours: At least two hours per month for the first six months, and at least half an hour every other month for the second six months.Program Duration: Up to 12 weeks through the SNAP Path to Work Program.Sample Schedule: Contact provider for detailsRequirements: English language learner, City of Boston residency, low-income, work authorized Websitehttps://bcnc.net/
