Service Description:
Job Readiness classes: Job Readiness classes include how to complete job applications, designing resumes, writing cover letters, preparing reference lists, employer research, computer skills, interview techniques and follow-up questions for employers, obtaining an email account, completing online applications, handling telephone screenings by employers, personal hygiene, and overcoming employment barriers.
Customer Service classes: Customer service is a skill relevant to almost every industry and job. Customer service topics include knowing your customers, nonverbal communication, telephone etiquette, first impressions, communicating with unsatisfied customers, and problem-solving. Students will learn and practice soft skills such as active listening, following directions working with difficult patients and co-workers, understanding family dynamics, communicating with patients and co-workers, professionalism, nonverbal communication, voice tone and body language, as well as cultural competency.
Participants:
Homeless or at-risk of homelessness clients who are seeking new or better employment
Program Hours:
12 job contacts or 12 hours per month
Sample Schedule:
Contact provider for details
