This 5-course certificate, developed by Google, includes innovative curriculum designed to prepare students for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google.
Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce students to troubleshooting, customer service, networking, operating systems, system administration and security. Students will hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers.Through this Professional Certificate program students will have access to a variety of hands-on assessments which will help simulate many of the experiences of IT support that are critical for success in the workplace. Examples of virtual assessments include Assembling a Computer, Networking simulation, Writing Effective Support Documentation, Routing Paths and Subnets, Wireless Networking, Device Software Management, Public Key or Asymmetric Encryption, Incident Handling, among many other hands-on learning application.
Classes available in a Bilingual English and Spanish.
This program is not typically offered remotely.